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Search: Posts Made By: maryb
Forum: Enterprise PBX Communications Systems 06-15-2010, 02:56 PM
Replies: 2
Views: 20,684
Posted By maryb
Thanks for the response!

Thanks for the response!
Forum: IP Telephony and Convergence 06-11-2010, 01:26 PM
Replies: 2
Views: 18,931
Posted By maryb
I don't believe CM can control the outbound ANI...

I don't believe CM can control the outbound ANI unless the circuits are PRI's. We had "plain" T-1's and I was not able to setup the public-unknown-numbering table in CM which allows individuals'...
Forum: Enterprise PBX Communications Systems 06-11-2010, 11:07 AM
Replies: 2
Views: 20,684
Posted By maryb
Question Removing an ARS Analysis location table

One of our locations was closed awhile ago. I can not remove the location from the location table until I remove the ARS Analysis table for this location. I have been unable to find out how to remove...
Forum: Contact Center Applications 05-06-2010, 10:35 AM
Replies: 1
Views: 16,460
Posted By maryb
Question EC500 calls in CMS reports

I have several "agents" that log in daily to receive branch manager calls. These agents also have their EC500's enabled as they are frequently away from their desks. When they answer an ACD call on...
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