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Forum: Contact Center Applications 08-20-2019, 11:30 AM
Replies: 1
Views: 733
Posted By johnson75
I may have answered my own question. With 6.4 you...

I may have answered my own question. With 6.4 you have a Multimedia and Voice combined database of 600GB (based on sizing parameters); 7.0 breaks out the Multimedia and Voice databases onto two...
Forum: Contact Center Applications 08-20-2019, 06:43 AM
Replies: 1
Views: 733
Posted By johnson75
Historical storage database REDUCED - SIP AACC 7.0

We are migrating from SIP AACC 6.4 to 7.03 and found that after the migration our historical database "actual" size (available disk space) has decreased by a factor of 3, even though our hard drives...
Forum: Contact Center Applications 08-28-2017, 06:32 AM
Replies: 5
Views: 9,034
Posted By johnson75
ASSIGN c_play_and_collect_gv TO voicexml ASSIGN...

ASSIGN c_play_and_collect_gv TO voicexml
ASSIGN gv_Normal_Business_Hours TO prompttoplay
ASSIGN "4" TO numberofdigits
ASSIGN 9999 TO digits_dn_cv
GIVE IVR
SERVICE URI serviceuri WITH VXML...
Forum: Contact Center Applications 10-13-2016, 09:37 AM
Replies: 0
Views: 3,296
Posted By johnson75
Agent showing up as UNDETERMINED in AACC Realtime Agent Displays

On occasion we will see the word UNDETERMINED listed under "In Contact Status" in the Agent RTD for a particular CSR. The CSR cannot receive any calls and cannot change their state even when the go...
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