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Forum: Small and Medium Business Communications 01-02-2019, 02:01 AM
Replies: 1
Views: 1,017
Posted By mqatatsheh
I would like to Explain it again: I'm...

I would like to Explain it again:

I'm running Avaya IP Office 11. I'm trying to get One-X working with VoIP. I installed the app on my phone, and it works fine on the local network. When I go...
Forum: Small and Medium Business Communications 12-25-2018, 02:45 AM
Replies: 1
Views: 1,017
Posted By mqatatsheh
Avaya One-x Mobile partially connected from outside

Hi ,,,

Need Help from the following case:

IPO and Application Server Rls 11

The IPO SIP Domain : ipo.masafat.jo
The XMPP Domain: msft-ipo.masafat.jo

The SRV and A Record configured in...
Forum: Small and Medium Business Communications 05-13-2018, 11:31 PM
Replies: 0
Views: 811
Posted By mqatatsheh
Avaya One-x mobile preferred for IPO (IPhone)

Hello ...

I have problems at connecction of the IPhone to One-x by means of the Avaya One-x mobile preferred for IPO program. Phone on Android incorporated normally.
Somebody can prompt a...
Forum: Small and Medium Business Communications 05-13-2018, 02:30 AM
Replies: 1
Views: 1,733
Posted By mqatatsheh
Avaya One-X Mobile - VoIP Feature not Active

Hello ..

I have 1PO 10.1, IPO Application Server 10.1, I configure Avaya One-X Mobile and got fully connected through WiFi, now from outside I use VPN IPSEC, but now it's partially connected, and...
Forum: IP Office Contact Center 05-08-2018, 01:20 PM
Replies: 1
Views: 2,145
Posted By mqatatsheh
Solved ... 1. Delete the SIP Extension and...

Solved ...

1. Delete the SIP Extension and create it again
2. Create new SIP Certificate for IPOCC.
Forum: IP Office Contact Center 05-06-2018, 04:29 AM
Replies: 1
Views: 2,145
Posted By mqatatsheh
Avaya IP Office Contact Center SIP Regestration Expired

Hi ...

I have IPOCC 10.1 Ruining well. the customer complains error in UI, and after I restart the IPOCC Server, and call the topic number 7002 it's hang up, nothing. check the system status found...
Forum: IP Office Contact Center 04-14-2018, 01:08 AM
Replies: 7
Views: 3,719
Posted By mqatatsheh
any announcement via IVR or Taskflw

any announcement via IVR or Taskflw
Forum: IP Office Contact Center 04-14-2018, 01:07 AM
Replies: 7
Views: 3,719
Posted By mqatatsheh
just IPOCC Compnent installed on the server

just IPOCC Compnent installed on the server
Forum: IP Office Contact Center 04-14-2018, 01:06 AM
Replies: 7
Views: 3,719
Posted By mqatatsheh
there are no third parties either Manager or...

there are no third parties either Manager or System Status installed on the IPOCC Server. I will check if the Java has installed or not
Forum: IP Office Contact Center 03-13-2018, 01:10 AM
Replies: 7
Views: 3,719
Posted By mqatatsheh
A Little Choppy Voice - Audio Cut-out / Hyper-V / IPOCC 10.1

System Information

IPO : 10.1
IPOCC : 10.1
Running on Microsoft Hyper-V (2012R2)

Problem

I’m out of my league a bit here; if anyone can offer some advice I’d be most appreciate it!
Forum: IP Office Contact Center 03-11-2018, 05:11 AM
Replies: 7
Views: 3,719
Posted By mqatatsheh
Jitter and Delay when playing IVR announcments

Hello ...

I have the folllowing Issue:

1. Incoming call via PRI is sent to the IPOCC Topic.
2. User hear IVR announcements (Jitter and Delay).
- Use the Deafult IPOCC announcemts, same result...
Forum: IP Office Contact Center 03-06-2018, 04:34 AM
Replies: 7
Views: 3,369
Posted By mqatatsheh
@Herna77 ... Any Updates Please ?

@Herna77 ...

Any Updates Please ?
Forum: IP Office Contact Center 02-28-2018, 01:08 PM
Replies: 7
Views: 3,369
Posted By mqatatsheh
Hi Herna77 ... As I mentioned it's , not a...

Hi Herna77 ...

As I mentioned it's , not a .wav format issue because I used the default IPOCC announcment, the result is same.
that when I call the topic number internally (from local extension),...
Forum: IP Office Contact Center 02-16-2018, 11:42 AM
Replies: 7
Views: 3,369
Posted By mqatatsheh
Hello ... Any idea ??? Thanks

Hello ...

Any idea ???

Thanks
Forum: IP Office Contact Center 01-30-2018, 01:41 AM
Replies: 3
Views: 986
Posted By mqatatsheh
Hi ... I dont feel any problems when dialing...

Hi ...

I dont feel any problems when dialing topic internally. when I trace it using System status found that internally using RTP, and externally using VCM.
if the customer use sophos UTM...
Forum: IP Office Contact Center 01-23-2018, 11:16 PM
Replies: 3
Views: 983
Posted By mqatatsheh
Hello ... basic data, and there is a call...

Hello ...

basic data, and there is a call based on the counters and I cnfigured the workforce management interface .

Thanks
Forum: IP Office Contact Center 01-22-2018, 05:22 AM
Replies: 2
Views: 882
Posted By mqatatsheh
I already adjust the shift plan daily starts from...

I already adjust the shift plan daily starts from 8:30 and end 11:59 PM but the statistics not reset.

Thanks
Forum: IP Office Contact Center 01-21-2018, 12:46 PM
Replies: 2
Views: 882
Posted By mqatatsheh
Reset Wallboard Staistics

Hello ...

Is there a way to reset a wallboard statistics daily ?

Thanks
Forum: IP Office Contact Center 01-14-2018, 12:32 AM
Replies: 3
Views: 983
Posted By mqatatsheh
Workforce Management Report

Hi ...

when trying to generate IEX and Verient Reports, not generated.
is there a reson why ?
1. all service is up
2. time interval correct
3. there is data on the other reports .

thanks
Forum: IP Office Contact Center 01-14-2018, 12:30 AM
Replies: 7
Views: 3,369
Posted By mqatatsheh
Hello ... I see this is seen 37 times. is...

Hello ...

I see this is seen 37 times. is there any idea to solve this ?
Forum: IP Office Contact Center 01-13-2018, 05:32 AM
Replies: 7
Views: 3,369
Posted By mqatatsheh
Bad Quality of Announcement when dialing topic number

We have installed IPOCC R10.1 and IPO500v2 10.1. When we call a topic we hear bad quality of announcement.*
This occur when playing announcement externally, when play it internally the announcement...
Forum: Small and Medium Business Communications 01-13-2018, 05:10 AM
Replies: 0
Views: 724
Posted By mqatatsheh
IPO Alarm Error

Hello ...*

IPO send this alert ever minute (Alarm Clear: Memory utilization normal.), why this error and how to solve it ?*

Thanks
Forum: IP Office Contact Center 01-12-2018, 10:32 PM
Replies: 3
Views: 986
Posted By mqatatsheh
Hello ... I will describe the problem again...

Hello ...

I will describe the problem again .

1. setup IPOCC 10.1
2. configure ivr menu
3. when calling topic number from local phone hear the voice very clear
4. when calling topic number...
Forum: IP Office Contact Center 01-12-2018, 09:54 AM
Replies: 3
Views: 986
Posted By mqatatsheh
Voice Quality Issues When Playing Announcments

Hello ...

IPOCC 10.1, when playing announcment internally by dialing the topic number, the voice announcment is very clear.
If we bypass the IPOCC and use the IPO there is no issue and the voice...
Forum: IP Office Contact Center 01-08-2018, 05:55 AM
Replies: 4
Views: 1,145
Posted By mqatatsheh
Thanks, but can you explain me more

Thanks, but can you explain me more
Showing results 1 to 25 of 67

 
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