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Forum: IP Office Contact Center 09-25-2020, 12:50 AM
Replies: 0
Views: 851
Posted By suare73
Ipocc - salesforce. Call duration in call logs

Hi! I have an IPOCC and it's integrated with salesforce, actually works fine but we have a problem. When you do o recieve a call a call log is created in "task objects". The following fields are...
Forum: Small and Medium Business Communications 07-04-2019, 05:15 PM
Replies: 2
Views: 4,164
Posted By suare73
trouble with incoming calls

I have Avaya communicator for web working with salesforce. Salesforce can record the outgoing calls but doesn´t record the incoming calls, in the documentation I read that we have to allow the...
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