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Search: Posts Made By: navar126
Forum: IP Office Contact Center 09-21-2020, 10:30 AM
Replies: 0
Views: 659
Posted By navar126
Smile IP Office11.0 Downloading and Installing Service Packs

Since we got IP Office last year during the summer we have not performed any patching or installed any Service Pack that supposedly would help us tremendously with the glitches that we are...
Forum: IP Office Contact Center 09-02-2020, 07:22 AM
Replies: 0
Views: 981
Posted By navar126
Exclamation SBCE and IP Office Renewing Certificates

Hi,

I am encountering hiccups renewing the certificate for both our IP Office. Our certificate expired on Aug 29. I found the paths and different ways to install the new certificate but it is in...
Forum: IP Office Contact Center 08-11-2020, 07:40 AM
Replies: 2
Views: 1,319
Posted By navar126
Exclamation Thank you for your time to reply; I hope you are...

Thank you for your time to reply; I hope you are doing well.

Well, I think it is just silly to use that "Name" field for other purposes such as when you look at Active Calls in System Status for...
Forum: IP Office Contact Center 08-10-2020, 01:16 PM
Replies: 2
Views: 1,319
Posted By navar126
Exclamation IP Office Self Administration User Login Incorrect

Hi,

Needless to say the company we paid to upgrade our work phones did a less-than-OK job and left us with a lot of questions unanswered, so I am here in this forum learning more and more about...
Forum: IP Office Contact Center 08-10-2020, 12:54 PM
Replies: 2
Views: 2,404
Posted By navar126
We have had a few happenings around the place...

We have had a few happenings around the place where I work at and I finally took the time to unscrew the plastic back cover of one phone that had the "No Ethernet" message and when I took the cover...
Forum: IP Office Contact Center 03-19-2020, 07:07 AM
Replies: 3
Views: 2,882
Posted By navar126
We had ordered Power User licenses for our staff...

We had ordered Power User licenses for our staff to use the Equinox app in case they work from home.

They have not arrived yet so that worked as a temporary solution.

...phew
Forum: IP Office Contact Center 03-18-2020, 01:56 PM
Replies: 3
Views: 2,882
Posted By navar126
I ended up using Twinning. That worked...

I ended up using Twinning. That worked...
Forum: IP Office Contact Center 03-18-2020, 11:54 AM
Replies: 3
Views: 2,882
Posted By navar126
Exclamation Avaya IP Office - Forward incoming calls from outside lines to a mobile number

Hi

I am puzzled at this situation. I have done some research and it seems like they all say the same thing about how to approach this situation. Forward Unconditional.

Our secretary is working...
Forum: IP Office Contact Center 02-13-2020, 01:16 PM
Replies: 5
Views: 2,222
Posted By navar126
I appreciate your time to reply. Yeah I...

I appreciate your time to reply.

Yeah I thought it was weird that after I made the change, nobody could receive a call from outside lines. I wondered if it was because I left the Incoming CLI...
Forum: IP Office Contact Center 02-12-2020, 02:06 PM
Replies: 5
Views: 2,222
Posted By navar126
Smile Here's what happened. I created a new...

Here's what happened.

I created a new Incoming Call Route entry with the * wildcard and my personal number for testing under the incoming CLI. Then created a shortcode inside the 500V2, example...
Forum: IP Office Contact Center 02-10-2020, 10:56 AM
Replies: 5
Views: 2,222
Posted By navar126
Post Block Specific numbers

Hi

A client is receiving pranks calls from a specific phone number. We know the number belongs to an actual person, not a scammer. Most likely a young person. The number is real and verified as a...
Forum: IP Office Contact Center 01-27-2020, 08:14 AM
Replies: 5
Views: 2,483
Posted By navar126
Thank you thiel2, this is giving me a good...

Thank you thiel2, this is giving me a good insight on how things work now.

I've been very careful to not add just a 0N in the expansion system. I did it with the matched ID in the ARS table. After...
Forum: IP Office Contact Center 01-24-2020, 07:43 AM
Replies: 5
Views: 2,483
Posted By navar126
Thank you for your reply! It looks like you...

Thank you for your reply!

It looks like you have given me a break in this issue. Gives me some relief and some guidance. I did everything you said.

Back in the User Rights in our Main...
Forum: IP Office Contact Center 01-21-2020, 10:56 AM
Replies: 2
Views: 2,404
Posted By navar126
Exclamation Avaya J39 "No Ethernet"

Hi,

We upgraded our phone system to Avaya this past summer. When staff started using the phones things were going find with the hardware. However, after some weeks of use I had a report of some...
Forum: IP Office Contact Center 01-21-2020, 10:30 AM
Replies: 5
Views: 2,483
Posted By navar126
Exclamation Avaya IP Office - Enable International dialing for a few extensions/users

Hi,

I am not a phone guy by any means. We moved from Cisco to Avaya during the summer of 2019. We hired a team to make the move for us and since then we have been dealing with little issues here...
Forum: Avaya Aura & Unified Communications 01-21-2020, 10:23 AM
Replies: 1
Views: 1,008
Posted By navar126
Cool I am not a programmer but we recently got our...

I am not a programmer but we recently got our system installed last summer and this question was brought up to him at the time.

Basically he said that because this is all hard coded on the phones...
Forum: IP Telephony and Convergence 09-18-2019, 06:08 PM
Replies: 7
Views: 7,601
Posted By navar126
Hi, I appreciate your reply. We did not pay...

Hi,

I appreciate your reply. We did not pay for a system where staff is responsible for what extension they use. In my mind they will be mistakes on their side and will probably end up typing the...
Forum: IP Telephony and Convergence 09-18-2019, 06:02 PM
Replies: 7
Views: 7,601
Posted By navar126
No. This happens only when staff no longer works...

No. This happens only when staff no longer works with us or needs to move to another campus, not within the building. This is most prominent during our summer time when we have about 150 +- new staff...
Forum: Telephones, Adjuncts, and Adapters 09-18-2019, 05:50 PM
Replies: 4
Views: 5,207
Posted By navar126
Ive also experienced this issue with our just...

Ive also experienced this issue with our just upgraded Avaya system most prominent in the J139 models.

I talked to our installers and they just replaced the phones without further telling me what...
Forum: IP Telephony and Convergence 09-17-2019, 10:07 AM
Replies: 7
Views: 7,601
Posted By navar126
@thiel2: Thank you for your reply. In a...

@thiel2: Thank you for your reply.

In a school district environment I cannot disallow the staff to not call outside or ask them to log in and our repetitively over the course of the day.
...
Forum: IP Telephony and Convergence 09-17-2019, 09:36 AM
Replies: 7
Views: 7,601
Posted By navar126
Exclamation Swap/Move Extensions

Hi,

I am new in this forum and in the Avaya world. We just upgraded our phone system from Cisco to Avaya, having on premise IP Office Manager 11.x.x, with J139, B179, and J179 phones.

So in our...
Showing results 1 to 21 of 21

 
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