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Search: Posts Made By: marquardt
Forum: IP Office Contact Center 10-16-2018, 11:10 PM
Replies: 1
Views: 338
Posted By marquardt
Currently IPOCC Chat (UI) does only support European characters

I think, IPOCC 10.1.2.2 will support Unicode for Chat (User Interface).
Forum: IP Office Contact Center 05-16-2018, 01:47 AM
Replies: 5
Views: 2,926
Posted By marquardt
Capabilitie depends on other tasks (Telephony) and size of the E-Mails

IPOCC is tested with:

1000 calls/h and 1000 E-mails/h (4MB)
or
1000 calls/h and 1000 E-mails/h (2MB)
or
1000 calls/h and 1000 E-mails/h (1kB)
Forum: IP Office Contact Center 03-16-2018, 06:44 AM
Replies: 1
Views: 1,609
Posted By marquardt
Check the user rights of the temp folder

All attachments will be saved in the folder:

C:\Users\username\AppData\Local\Temp\CIE\UMRClientCtrl

Please check the user rights.

The files will be deleted when the Agent ends the...
Forum: IP Office Contact Center 03-02-2018, 05:46 AM
Replies: 1
Views: 1,482
Posted By marquardt
See Firewall settings

Please see:

https://drive.google.com/file/d/1KO6szOnhRHwrrwT4fAc4b1pHtn9i09rA/view?usp=sharing
Forum: IP Office Contact Center 02-22-2018, 06:11 AM
Replies: 1
Views: 1,516
Posted By marquardt
Old E-mails and chat requests

Completed E-Mails are shown in the folder Completed.
The E-mails can be in the in the Archive, if an archive job works.
(see settings: E-Mail configuration - tab Archive(Delete)
The archived...
Forum: IP Office Contact Center 02-22-2018, 06:03 AM
Replies: 3
Views: 1,761
Posted By marquardt
Log files

All log files (include all UI log) are on the IPOCC Server in the default folder:
Forum: IP Office Contact Center 02-22-2018, 05:56 AM
Replies: 1
Views: 1,335
Posted By marquardt
Agent group - Sign off prevention

You can use the Sign off prevention of an Agent group.

For example: Configuration - Agent group - tab Telephony:
Sign off prev.: 10 Agents

If the Agent is the 11th Agent then he can...
Forum: IP Office Contact Center 02-22-2018, 05:39 AM
Replies: 1
Views: 1,089
Posted By marquardt
Info over initial message

Usually the name (id) of the customer and a text (initial message) will be send to the IPOCC Agent. If there are additional info it should be send in the first text (initial message). I think it is...
Forum: IP Office Contact Center 02-22-2018, 05:16 AM
Replies: 1
Views: 797
Posted By marquardt
Features TTS, Speech recognition

Full features available with IPOCC 10.1.2
Forum: IP Office Contact Center 05-11-2017, 05:20 AM
Replies: 4
Views: 1,041
Posted By marquardt
Workaround: Example Exchange Server

In MS Exchange (or another E-Mail provider)
You can use more than one E-Mail address for one User.
(Example: testuser@outlook.com; testuser@hotmail.com


In IPOCC configure only one...
Forum: IP Office Contact Center 05-10-2017, 10:47 PM
Replies: 4
Views: 1,041
Posted By marquardt
IPOCC Agent send E-Mail with same domain as the IPOCC server

If an Agent send an E-Mail to an 'external' mailbox with the same domain, the E-Mail will be handled as an internal E-Mail and IPOCC try to find the internal mailbox.

The SMTP Connector does...
Forum: IP Office Contact Center 05-08-2017, 11:58 PM
Replies: 1
Views: 995
Posted By marquardt
Chat from Agent to Agent

Transfer from an Agent to another Agent or Supervisor or Topic:

Will be available with IPOCC 10.1.
Forum: IP Office Contact Center 05-03-2017, 10:49 PM
Replies: 2
Views: 992
Posted By marquardt
You can configure more than one domain

You can configure more than one domain.

The number is not limited.

Configuration: E-Mail configuration - Components - SMTP Connector - Local accepted DNS domains

Please notice:
...
Forum: IP Office Contact Center 04-05-2017, 11:00 PM
Replies: 2
Views: 1,069
Posted By marquardt
Please see also ReleaseNotes

Note regarding using UI via Remote Desktop

• In case connected to server/client via Remote Desktop: it is recommended to start the User Interface AvayaCCMain.EXE with start parameter...
Forum: IP Office Contact Center 04-05-2017, 10:53 PM
Replies: 6
Views: 2,093
Posted By marquardt
Callback functionality

Dor details of the callback functionality please see:

DVD folder: Examples\CGI

cgi_readme.txt
IPOCC_CGI_SRV.pdf
Forum: IP Office Contact Center 04-02-2017, 10:41 PM
Replies: 1
Views: 720
Posted By marquardt
Chat transfer to agent, topic, external

Chat transfer to an agent, to a topic, to an external destination will be available with IPOCC 10.1
Forum: IP Office Contact Center 01-29-2017, 10:56 PM
Replies: 2
Views: 886
Posted By marquardt
For more details

Please add the categories:


ACTION_MSG
DEBUG_MSG

in the TTraceConsole for more details.
Forum: IP Office Contact Center 01-12-2017, 12:55 AM
Replies: 1
Views: 704
Posted By marquardt
ASR is not supported with IPOCC

ASR is not supported
Forum: IP Office Contact Center 01-11-2017, 10:46 PM
Replies: 2
Views: 1,095
Posted By marquardt
Notes and an example

Please note


The name of the import file must be the same as the name of the control file. The only difference is the file extension.
Both files must be in the same folder.
The data of a...
Forum: IP Office Contact Center 01-09-2017, 07:07 AM
Replies: 0
Views: 747
Posted By marquardt
Issue TaskBasedGuides 9.1.x - AdjustHostname.exe

Known issue for:
IPOCC Installation Task Base Guides 9.1.x

AdjustHostname.exe (Page 495 and 496)

Right credentials: User; Administrator
(wrong credentials in documentation: User: sa)
Forum: IP Office Contact Center 12-15-2016, 10:54 PM
Replies: 10
Views: 3,921
Posted By marquardt
Please check the configuration of the Microsoft Exchange Server

Please check the configuration of the Microsoft Exchange Server:

Details see also: error code 550 5.7.1

...
Forum: IP Office Contact Center 12-14-2016, 11:23 PM
Replies: 10
Views: 3,921
Posted By marquardt
SMTP settings depends on your Exchange settings

Here a simple example for a connection to Microsoft Exchange 2013

https://drive.google.com/file/d/0B6XupRmc97rfTHBUdUlTT2NCTVk/view?usp=sharing

Currently I do not use an authentification....
Forum: IP Office Contact Center 12-05-2016, 05:56 AM
Replies: 1
Views: 1,337
Posted By marquardt
Check TaskServerManager

Open the trace log for the TaskServerManager

Command: PrintTS (Print task server)

The approriate TS_ChatServer must be shown.

With the command:

PrintTS and the tsId (of the...
Forum: IP Office Contact Center 11-21-2016, 10:44 PM
Replies: 6
Views: 4,896
Posted By marquardt
see also

https://support.avaya.com/forums/showthread.php?t=10629

The smtp sender for reporting mails works without authentication.

The SMTP connector is NOT used for sending reports per E-mail.
...
Forum: IP Office Contact Center 10-20-2016, 02:10 AM
Replies: 2
Views: 1,928
Posted By marquardt
See folder Taskflow Examples

Please see folder Taskflow Examples on the DVD (or ISO)

Folder Ask_in_Loop

In this example the caller will be asked every 20 sec if he wants to leave a message or go on waiting in queue....
Showing results 1 to 25 of 189

 
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