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Forum: Contact Center Applications 11-28-2014, 01:59 PM
Replies: 1
Views: 4,561
Posted By khan176
Different Call End details

We have two different applications and both are done the same way but one shows NearEndDisconnect: Application exited and the other one shows NearEndDisconnect : EndSession
Why would we have these...
Forum: Contact Center Applications 11-28-2014, 01:58 PM
Replies: 1
Views: 2,878
Posted By khan176
No call details for calls

There are calls that have UCID and session ID but I dont see any call details or any records in AEP for that call. After doing some research I found that AT&T shows that the call completed OK. The...
Forum: Contact Center Applications 04-16-2014, 08:11 AM
Replies: 0
Views: 3,050
Posted By khan176
Duration for fail over URI

Over the weekend tomcat on one of out web app server crashed and the calls were failing over to the secondary URL that is set in AEP portal, but it was taking 30 sec to fail over to the other WAS. I...
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