Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 13 of 13
Search took 0.01 seconds.
Search: Posts Made By: gavin2
Forum: Contact Center Applications 04-17-2015, 09:57 AM
Replies: 2
Views: 5,611
Posted By gavin2
Verint Impact 360 with Avaya Proactive Contact

Hi All,

Is there any documentation related to this type of install? Is it similar to installing the NICE call recording?
Forum: Contact Center Applications 11-04-2014, 09:24 AM
Replies: 1
Views: 3,783
Posted By gavin2
Callback outside of time zone

Avaya Proactive Contact 4.2

Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.
Forum: Contact Center Applications 10-07-2014, 12:48 PM
Replies: 2
Views: 4,074
Posted By gavin2
This is very helpful thank you.

This is very helpful thank you.
Forum: Contact Center Applications 10-07-2014, 08:21 AM
Replies: 1
Views: 3,828
Posted By gavin2
Smile Database CD Install Guide for Avaya Proactive Contact 4.2

Greetings,

I have a dev dialer used for pre production testing. I need to re install the database on it. Anyone have or know the location of the documents to re install using the provided CD rom...
Forum: Contact Center Applications 10-01-2014, 09:14 AM
Replies: 2
Views: 4,074
Posted By gavin2
Sync Agent UID's on non podded dialers

I have two standalone production Proactive Contact 4.2.2 dialers. Agents go back and forth between the two. We use NICE, and the agents need to have the same UID's but we cannot pod the dialers. ...
Forum: Contact Center Applications 08-12-2014, 01:13 PM
Replies: 1
Views: 4,252
Posted By gavin2
Proactive Contact Error on restart

Hi,

I have a dev dialer that will display an error 'unable to support 64bit' when it reboots and does not allow an SSH or Telnet connection only allows a ping.

Do I need to re install the...
Forum: Contact Center Applications 06-24-2014, 02:34 PM
Replies: 0
Views: 4,056
Posted By gavin2
Installing Splunk on Avaya PC 4.2.

Has anyone installed splunk log viewer on their Avaya Proactive Contact?
Forum: Contact Center Applications 06-18-2014, 07:51 PM
Replies: 0
Views: 3,807
Posted By gavin2
Smile Calling list gets hung on de-reject/hash process

Hi,

Avaya Proactive Contact 4.2

I have a script that has worked flawlessly for the past two years. It appends records from a new temp calling list into an active calling list. As of...
Forum: Contact Center Applications 06-18-2014, 03:45 PM
Replies: 2
Views: 4,151
Posted By gavin2
I installed a debug. Router issues on the...

I installed a debug. Router issues on the network. Moving to a Nexxus router this should resolve issues. I reccomend the debug on DCCS it really helps pinpoint issues.
Message me for the command...
Forum: Contact Center Applications 06-10-2014, 01:18 PM
Replies: 2
Views: 4,151
Posted By gavin2
DCCS Failures Daily

Greetings,

On APOC 4.2.3, I have been getting dccs process failures daily on my two stand alone dialers on the same network switch. I don't see any issues internally but and working with our IT...
Forum: Contact Center Applications 06-09-2014, 11:10 AM
Replies: 4
Views: 4,916
Posted By gavin2
Thank you!

Thank you!
Forum: Contact Center Applications 06-05-2014, 02:26 PM
Replies: 4
Views: 4,916
Posted By gavin2
Avaya Proactive Contact 4.2.

Avaya Proactive Contact 4.2.
Forum: Contact Center Applications 06-04-2014, 02:02 PM
Replies: 4
Views: 4,916
Posted By gavin2
Smile When to change dvds on during a mondo backup

Hi All,

I have never ran backups on DVD's only tapes. Last time I tried the system told me I needed 3 dvd's. When the first one filled up it stopped backup up. How can I change the disc to...
Showing results 1 to 13 of 13

 
Forum Jump

All times are GMT -7. The time now is 10:10 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.