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Forum: Contact Center Applications 02-04-2014, 08:25 AM
Replies: 1
Views: 5,401
Posted By keschb
CMS Warning - Discspace 80% Full

I have an old CMS R12. Today when we login to CMS Supervisor we get a warning that states that the disk space is 80% full and that might impact system performance.

The directory it lists is...
Forum: IP Telephony and Convergence 06-17-2011, 08:29 AM
Replies: 0
Views: 14,026
Posted By keschb
Genesys IVR Faxing

Does anyone know of an interoperability document that covers Genesys IVR and avaya CM 5.2.1?

We have a Genesys IVR that is SIP connected the the CM via Session Manager. We are trying to ge the...
Forum: IP Telephony and Convergence 04-27-2011, 07:13 AM
Replies: 2
Views: 20,628
Posted By keschb
I supose these would be OPTIM stations. In CM...

I supose these would be OPTIM stations. In CM they are x-ported stations using off-pbx station-mapping configured as OPS to get the call tot he SES.
Forum: IP Telephony and Convergence 04-15-2011, 06:17 AM
Replies: 2
Views: 20,628
Posted By keschb
CDR for SIP Stations

We have some stations that were recently converted from DS1FD to SIP endpoints using SES 5.2. The CM version is 5.2.1. For some reason, the CDR is not working for these after the change. I have...
Forum: Contact Center Applications 04-12-2011, 08:48 AM
Replies: 1
Views: 16,618
Posted By keschb
CMS and PBX Clock Sync

We have a CMS R12 and an CM R5.2.1. The CMS is currently getting its clock from the ACD on the PBX, not NTP and it is currently about a minute off. The PBX is syncing via NTP. I wan wondering if it...
Forum: IP Telephony and Convergence 03-16-2011, 12:54 PM
Replies: 1
Views: 15,980
Posted By keschb
G.726 in the WAN

I am fighting a lot of voice quality issues on VoIP calls over an MPLS WAN. It does not appear to be related to any network QoS as loss, delay and jitter are within tolerance. I think the issue might...
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