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Forum: Contact Center Applications 11-18-2016, 06:39 AM
Replies: 4
Cms
Views: 3,152
Posted By cc12
Hi, It's set to both.

Hi,

It's set to both.
Forum: Contact Center Applications 11-15-2016, 09:46 AM
Replies: 4
Cms
Views: 3,152
Posted By cc12
Cms

Hi,

We encountered an issue where we cannot pull just one particular vdn interval/daily/weekly data( we can see rest of the vdns data). What is the possible cause as just this one vnd doesn't not...
Forum: Contact Center Applications 10-25-2016, 12:59 AM
Replies: 4
cms
Views: 3,208
Posted By cc12
sure.thank you!

sure.thank you!
Forum: Contact Center Applications 10-21-2016, 06:57 AM
Replies: 4
cms
Views: 3,208
Posted By cc12
Hi Thank you for the info. Does it mean I...

Hi
Thank you for the info.

Does it mean I cannot reschedule the backup timetable?
Forum: Contact Center Applications 10-20-2016, 08:31 PM
Replies: 4
cms
Views: 3,208
Posted By cc12
cms

Hi,

How do we check hidden timetables ( like maintenance backup timetable) and wish to re-schedule a hidden time table.
I tried using the keys for timetable but i see no timetables for backup in...
Forum: Contact Center Applications 10-19-2016, 01:28 PM
Replies: 1
Cms
Views: 2,662
Posted By cc12
Cms

Hi,
We have an issue where the call work codes dont seem to appear on our historical reports,and neither does the database seem to have cwc records.It all started after an upgrade of Cms.
The...
Forum: Contact Center Applications 10-03-2016, 11:07 PM
Replies: 2
Views: 4,724
Posted By cc12
Cms r18

Hi,

We had some real time report issue and later on we see shared memory dump shmem.44fabf6.0 in the informix directory . why is this sharedmemory file dump created.
Can it be deleted?its even...
Forum: Contact Center Applications 09-21-2016, 10:38 AM
Replies: 1
cms
Views: 3,963
Posted By cc12
cms

Hi,

What is the recommended space for the cms network mount point backup?
We are yet to configure one.I dont find it the estimate of space in the document.
Thank you !
Forum: Contact Center Applications 09-14-2016, 12:34 AM
Replies: 3
cms
Views: 4,616
Posted By cc12
Thank you shaikht We do have both filesystem...

Thank you shaikht
We do have both filesystem and maintenance.
Is there a document that points to the procedure can do the restore procedure( kinda backout of baseload upgrade) ?

thanks in advance
Forum: Contact Center Applications 09-12-2016, 10:19 PM
Replies: 3
cms
Views: 4,616
Posted By cc12
cms

Hi

Is there a way to backout a baseload upgrade ?
at a point where the OS patches have been installed
or
at a point where the cms load also has been installed.

Thank you !
Forum: Contact Center Applications 08-28-2016, 04:48 AM
Replies: 3
cms
Views: 3,216
Posted By cc12
Thank you for the response Shaikh Further,i...

Thank you for the response Shaikh
Further,i noticed that the hwclock is drifting.
Can this be adjusted periodically.is changing hwclock service affecting?
Forum: Contact Center Applications 08-26-2016, 09:22 AM
Replies: 3
cms
Views: 3,216
Posted By cc12
cms

Hi,

Are there any known issues around linux clock time increasing like leap issues in R18.0.0.1 cms and linux version 2.6.32-573.12.1.el6.x86_64?Its an HA system and only one server has this...
Forum: Contact Center Applications 08-25-2016, 12:45 PM
Replies: 1
Cms
Views: 2,294
Posted By cc12
Cms

Hi,
We have an offset of 3 hours on the cms Unix time when compared to the timezone set. We are not sure why it keeps increasing?However,the cms is getting it's time from master acd.so , no...
Forum: Contact Center Applications 08-18-2016, 12:51 PM
Replies: 1
cms
Views: 2,040
Posted By cc12
cms

Hi,

For the r14.1auxaa.k,we find calls waiting when agents are available on certain skills.Happens regularly.
The phantom call gets cleared after an hour or so.
Is there a workaround for the...
Forum: Contact Center Applications 08-09-2016, 02:23 AM
Replies: 1
cms
Views: 1,891
Posted By cc12
cms

Hi,

How to increase the size of spilog so that they dont get overwritten until we recreate the scenario?

thank you!
Forum: Contact Center Applications 08-05-2016, 11:30 AM
Replies: 1
Cms
Views: 1,666
Posted By cc12
Question Cms

HI,

Could you tell me what are the standard NIC settings on CMS and C-LAN end ,that Avaya recommends.We are on CMS linux R18 server ?

Augneg -
NIC speed-
Duplex-


Thank you!!
Forum: Contact Center Applications 07-07-2016, 10:45 PM
Replies: 1
cms
Views: 1,850
Posted By cc12
cms

HI,

If the half hourly archiver fails,what is the remedy.
harch log shows interval archiving failed.How do we fix it ?
What are the possible causes and what can we check if the interval...
Forum: Contact Center Applications 03-07-2016, 10:12 AM
Replies: 1
cms
Views: 2,983
Posted By cc12
Question cms

Hi,

Would like to know if LAN backup is supported on vmware cms?( any version post R16 to R18)

Thankyou!!
Forum: Contact Center Applications 03-04-2016, 10:52 AM
Replies: 3
cms
Views: 4,397
Posted By cc12
Hi. thanks for the reply. Would you be...

Hi.

thanks for the reply.
Would you be able to give some insight on what's the "new timezone change" patch.What exactly is this patch for?
The name of the patch sort of confused me.Will be great...
Forum: Contact Center Applications 03-03-2016, 10:54 AM
Replies: 3
cms
Views: 4,397
Posted By cc12
cms

Hi,

We have a scenario where the CMS and the CM are in a different timezone.And all cms reports take the acd time as the master time.This offset is taken care by the sync script as a cronjob.(...
Forum: Contact Center Applications 03-03-2016, 10:47 AM
Replies: 1
cms
Views: 2,659
Posted By cc12
cms

Hi,

would like to know if prior to baseload upgrade on r16.3,the filesystem backup that's done.this will take care of the cronjob (tasks ,scripts)?I assume this does.however need your...
Forum: Contact Center Applications 02-25-2016, 08:37 AM
Replies: 1
cms
Views: 2,775
Posted By cc12
cms

Hi,

Would it be possible to delete random skills in bulk directly from the database through a sql query ,giving a string of skills to be removed( selecting specific database tables that have skill...
Forum: Contact Center Applications 01-29-2016, 07:50 AM
Replies: 1
Cms
Views: 3,296
Posted By cc12
Question Cms

Hi,

We need to have the hostname changed on a Linux CMS machine.Unlike the solaris,eiditing the /etc/hosts was good enough to make the change;on a linux box does it have to be just to be the below...
Forum: Contact Center Applications 01-28-2016, 12:34 PM
Replies: 1
Views: 3,672
Posted By cc12
Post CMS supervisor ipad

Hi,

Is there a specific document that talks on the IPAD cms supervisor app?Any link to the doc would be greatly appreciated.

Thank you.
Forum: Contact Center Applications 11-18-2015, 07:25 AM
Replies: 2
cms
Views: 2,829
Posted By cc12
Sure Thank you!!

Sure Thank you!!
Showing results 1 to 25 of 49

 
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