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Forum: IP Office Contact Center 01-15-2015, 06:47 AM
Replies: 8
Views: 3,729
Posted By sfrits
Issue resolved. Found that the variable was also...

Issue resolved. Found that the variable was also used in another test Topic. Deleted from that Topic and made sure it was on the production Topic. Then did restart and expected wait time is now...
Forum: IP Office Contact Center 01-14-2015, 07:26 AM
Replies: 8
Views: 3,729
Posted By sfrits
Have created a variable...

Have created a variable (Configuration>System>Variables for the Topic we are using with the tag Mon_AvgTConvWait and a value of 0. Then built an IVR script with a Text to Speech that says "The...
Forum: IP Office Contact Center 01-13-2015, 01:47 PM
Replies: 8
Views: 3,729
Posted By sfrits
Able to get the call flow to now play the...

Able to get the call flow to now play the position in queue to the caller. Still having issue getting the call flow to play the "expected wait time" to the caller. Per example trying to utilize the...
Forum: IP Office Contact Center 01-13-2015, 08:55 AM
Replies: 8
Views: 3,729
Posted By sfrits
Have used the sample Position/Waittime IVR script...

Have used the sample Position/Waittime IVR script and for some reason still having issues. Wait Time continues to say "0 seconds" and the Position in Queue just says "Position in queue is" and never...
Forum: IP Office Contact Center 01-05-2015, 06:12 AM
Replies: 8
Views: 3,729
Posted By sfrits
Text for the Position_waittime.cfe states that...

Text for the Position_waittime.cfe states that the task tag c.positionInQueue needs to be preconfigured as Type=System and then Number/Integer. System option for configuring the task is grayed out...
Forum: IP Office Contact Center 12-12-2014, 07:27 AM
Replies: 8
Views: 3,729
Posted By sfrits
Playing Average Time till Answer

Have macro setup to tell callers their position in queue. Now need to add step that with calculate and then speak to the caller the average wait time. Is there an example for this already or has...
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