Forum: Contact Center Applications
06-14-2016, 03:49 PM
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Replies: 2
Views: 4,168
WFO documentation
Hi,
Please see link below....All documents are there
https://support.avaya.com/products/P0588/avaya-aura-workforce-optimization/15.1.x?aka=WFO+
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Forum: Avaya Aura & Unified Communications
06-14-2016, 03:44 PM
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Replies: 1
Views: 3,111
Mwi
Hi,
Can you please provide more information, which AVaya system are you using, which voicemail are you using, what integration type is being used (h.323 or SIP)
Versions...Is connectivity acroos...
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Forum: IP Telephony and Convergence
06-14-2016, 03:41 PM
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Replies: 6
Views: 17,472
Incoming Calls
If you don`t see the call coming into the trunk when running a list trace, it might be that it didn`t reach the Avaya, OR do you have multiple E1`s connecting to different trunks and you might be...
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Forum: IP Telephony and Convergence
05-19-2016, 07:23 AM
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Replies: 2
Views: 4,497
Diversion Header
Hi,
Not exactly sure if this will help you...but on SIP (Session / System Manager) there is sequenced applications that is used for the Diversion Headers...Check that out
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Forum: Contact Center Applications
05-19-2016, 07:15 AM
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Replies: 2
Views: 4,049
AES Link
Hi,
What Version of AES are you using...What version of CM are you using
What is the link connectivity between CM and AES (LAN or WAN)
Have you checked the log file to see if it is only the...
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Forum: Avaya Aura & Unified Communications
05-19-2016, 07:13 AM
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Replies: 2
Views: 4,796
alias station
Hi,
I can confirm for you now that on CM 6.3 it is still only 10 alias's
It seems like on CM 7 it is still 10 and not a way to increase
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Forum: IP Telephony and Convergence
05-19-2016, 07:00 AM
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Replies: 1
Views: 3,812
9621 Phone
Hi,
Just to make sure...Check you customer-options and confirm that EAS is enabled on the system...Then check the agent that you are logging in...On the second page of the agent...What is the...
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Forum: IP Telephony and Convergence
05-11-2016, 06:09 AM
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Replies: 1
Views: 3,407
Asa 6.0
Hi,
You first need to upgrade your ASA 5.2 to version Site_Admin_6_00_007.exe, then apply service pack 12 Site_Admin_6_00_007_SP12.01.exe
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Forum: IP Telephony and Convergence
05-11-2016, 05:58 AM
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Replies: 4
Views: 12,711
Tftp
Hi,
The issue with doing it remotely is, where is your TFTP server located...if it is local to you but remote to gateway which needs to connect over WAN...there might be firewall blockages.
Try...
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Forum: IP Telephony and Convergence
05-11-2016, 05:52 AM
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Replies: 2
Views: 4,680
Panic Button
Also test the crisis alert functionality on the system..
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Forum: IP Telephony and Convergence
04-12-2016, 02:12 PM
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Replies: 6
Views: 10,092
Soft dsp
Hi,
Yes on version 7 you will have soft DSP (Avaya Media Server)...Please take note that if you currently have a media server for AACC, you wont be able to use that Media Server.
CM will have...
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Forum: IP Telephony and Convergence
04-12-2016, 02:09 PM
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Replies: 4
Views: 12,711
G450 Upgrade
Connect a cross-over cable between "ETH LAN" port "5" and your laptop. (or just connect your laptop on network)
* Configure an IP address for you laptop within the range of the gateway.
*...
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Forum: IP Telephony and Convergence
07-31-2015, 05:35 AM
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Replies: 2
Views: 5,818
Dial tone issue 9611g
If you go off hook and you don`t get dialtone, perhaps something todo with Medpro / gateways...Is this phone perhaps in another network region...what does it dhow if you do a list trace and you try...
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Forum: Contact Center Applications
06-25-2015, 02:13 AM
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Replies: 8
Views: 6,288
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Forum: Avaya Aura & Unified Communications
06-24-2015, 02:31 AM
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Replies: 4
Views: 4,283
How to know CCM mode from SAT
The easiest would be on the web page, if you can login to SAT you should be able to use same credentials and login to web page.
On the web page you would also be able to get Server hardware...
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Forum: IP Telephony and Convergence
06-24-2015, 02:28 AM
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Replies: 10
Views: 5,269
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Forum: IP Telephony and Convergence
06-23-2015, 04:40 AM
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Replies: 10
Views: 5,269
Interface Definition for SBC to CM
Hi,
Yes absolutely you can do that, CM does support it as long as SBC (Your Provider) allows to connect SIP channels via tcp or tls.
If they need UDP then you need Session Manager...Normally I...
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Forum: Contact Center Applications
06-23-2015, 03:44 AM
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Replies: 8
Views: 6,288
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Forum: IP Telephony and Convergence
06-23-2015, 03:33 AM
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Replies: 10
Views: 5,269
Interface Definition for SBC to CM
Hi,
Are you connecting CM to SBC for pure routing, remember that CM does support TCP and TLS and I have seen providers allowing these connections, if you need UDP you can go with Session Manager...
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Forum: Contact Center Applications
06-22-2015, 06:14 AM
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Replies: 8
Views: 6,288
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Forum: Avaya Aura & Unified Communications
06-22-2015, 06:11 AM
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Replies: 1
Views: 3,590
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Forum: Avaya Aura & Unified Communications
06-22-2015, 06:10 AM
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Replies: 2
Views: 2,972
Asa
Hi,
When you say phone kept on going to Avaya Messaging, what do you mean..
Does it cover to Messaging when you dial the phone...
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Forum: IP Telephony and Convergence
06-17-2015, 03:31 AM
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Replies: 1
Views: 4,680
Backup Server Configuration
Have you tried to open a web connection to the specific windows server as per the document describes..
See if that works then you will have a good indication why phone cant connect
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Forum: Contact Center Applications
06-17-2015, 03:28 AM
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Replies: 2
Views: 2,651
CMS Supervisor
What version of CMS are you using, if it is a newer version of CMS...and web reports are open..Try to connect to CMS via a web page on wired connection...This will show it is the actuall network...
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Forum: Avaya Aura & Unified Communications
06-17-2015, 03:25 AM
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Replies: 1
Views: 3,077
Crisis Alerting to SIP Phones
Yes they should,
I know that SIP phones also support the emergency function dialing which will be located in the 46xxsettings file
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