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Search took 0.02 seconds. Search: Posts Made By: dupl7
Forum: Contact Center Applications 06-14-2016, 03:49 PM
Replies: 2
Views: 4,168
Posted By dupl7
WFO documentation

Hi,

Please see link below....All documents are there

https://support.avaya.com/products/P0588/avaya-aura-workforce-optimization/15.1.x?aka=WFO+
Forum: Avaya Aura & Unified Communications 06-14-2016, 03:44 PM
Replies: 1
Views: 3,111
Posted By dupl7
Mwi

Hi,

Can you please provide more information, which AVaya system are you using, which voicemail are you using, what integration type is being used (h.323 or SIP)
Versions...Is connectivity acroos...
Forum: IP Telephony and Convergence 06-14-2016, 03:41 PM
Replies: 6
Views: 17,472
Posted By dupl7
Incoming Calls

If you don`t see the call coming into the trunk when running a list trace, it might be that it didn`t reach the Avaya, OR do you have multiple E1`s connecting to different trunks and you might be...
Forum: IP Telephony and Convergence 05-19-2016, 07:23 AM
Replies: 2
Views: 4,497
Posted By dupl7
Diversion Header

Hi,

Not exactly sure if this will help you...but on SIP (Session / System Manager) there is sequenced applications that is used for the Diversion Headers...Check that out
Forum: Contact Center Applications 05-19-2016, 07:15 AM
Replies: 2
Views: 4,049
Posted By dupl7
AES Link

Hi,

What Version of AES are you using...What version of CM are you using
What is the link connectivity between CM and AES (LAN or WAN)

Have you checked the log file to see if it is only the...
Forum: Avaya Aura & Unified Communications 05-19-2016, 07:13 AM
Replies: 2
Views: 4,796
Posted By dupl7
alias station

Hi,

I can confirm for you now that on CM 6.3 it is still only 10 alias's
It seems like on CM 7 it is still 10 and not a way to increase
Forum: IP Telephony and Convergence 05-19-2016, 07:00 AM
Replies: 1
Views: 3,812
Posted By dupl7
9621 Phone

Hi,

Just to make sure...Check you customer-options and confirm that EAS is enabled on the system...Then check the agent that you are logging in...On the second page of the agent...What is the...
Forum: IP Telephony and Convergence 05-11-2016, 06:09 AM
Replies: 1
Views: 3,407
Posted By dupl7
Asa 6.0

Hi,
You first need to upgrade your ASA 5.2 to version Site_Admin_6_00_007.exe, then apply service pack 12 Site_Admin_6_00_007_SP12.01.exe
Forum: IP Telephony and Convergence 05-11-2016, 05:58 AM
Replies: 4
Views: 12,711
Posted By dupl7
Tftp

Hi,
The issue with doing it remotely is, where is your TFTP server located...if it is local to you but remote to gateway which needs to connect over WAN...there might be firewall blockages.

Try...
Forum: IP Telephony and Convergence 05-11-2016, 05:52 AM
Replies: 2
Views: 4,680
Posted By dupl7
Panic Button

Also test the crisis alert functionality on the system..
Forum: IP Telephony and Convergence 04-12-2016, 02:12 PM
Replies: 6
Views: 10,092
Posted By dupl7
Soft dsp

Hi,

Yes on version 7 you will have soft DSP (Avaya Media Server)...Please take note that if you currently have a media server for AACC, you wont be able to use that Media Server.

CM will have...
Forum: IP Telephony and Convergence 04-12-2016, 02:09 PM
Replies: 4
Views: 12,711
Posted By dupl7
G450 Upgrade

Connect a cross-over cable between "ETH LAN" port "5" and your laptop. (or just connect your laptop on network)

* Configure an IP address for you laptop within the range of the gateway.

*...
Forum: IP Telephony and Convergence 07-31-2015, 05:35 AM
Replies: 2
Views: 5,818
Posted By dupl7
Dial tone issue 9611g

If you go off hook and you don`t get dialtone, perhaps something todo with Medpro / gateways...Is this phone perhaps in another network region...what does it dhow if you do a list trace and you try...
Forum: Contact Center Applications 06-25-2015, 02:13 AM
Replies: 8
Views: 6,288
Posted By dupl7
call classification to detect answering machine- enhanced call classification

Hi,

Just click on my user id, you should get to a screen where you can send me a personal message,

There is options for the us, but you can check results and work from there or talk to local...
Forum: Avaya Aura & Unified Communications 06-24-2015, 02:31 AM
Replies: 4
Views: 4,283
Posted By dupl7
How to know CCM mode from SAT

The easiest would be on the web page, if you can login to SAT you should be able to use same credentials and login to web page.

On the web page you would also be able to get Server hardware...
Forum: IP Telephony and Convergence 06-24-2015, 02:28 AM
Replies: 10
Views: 5,269
Posted By dupl7
Interface Definition for SBC to CM

Yes,

Sorry what I mean is that "provider" is your telco,
Forum: IP Telephony and Convergence 06-23-2015, 04:40 AM
Replies: 10
Views: 5,269
Posted By dupl7
Interface Definition for SBC to CM

Hi,

Yes absolutely you can do that, CM does support it as long as SBC (Your Provider) allows to connect SIP channels via tcp or tls.

If they need UDP then you need Session Manager...Normally I...
Forum: Contact Center Applications 06-23-2015, 03:44 AM
Replies: 8
Views: 6,288
Posted By dupl7
call classification to detect answering machine- enhanced call classification

Hi,

I am really not too sure what needs to be done on the Experience Portal,

But on CM you can set a few options...Please note that I would suggest contacting your partner to set these setting...
Forum: IP Telephony and Convergence 06-23-2015, 03:33 AM
Replies: 10
Views: 5,269
Posted By dupl7
Interface Definition for SBC to CM

Hi,

Are you connecting CM to SBC for pure routing, remember that CM does support TCP and TLS and I have seen providers allowing these connections, if you need UDP you can go with Session Manager...
Forum: Contact Center Applications 06-22-2015, 06:14 AM
Replies: 8
Views: 6,288
Posted By dupl7
call classification to detect answering machine- enhanced call classification

Remember that CM is still in control of the call, so did you set classification on CM..?
Forum: Avaya Aura & Unified Communications 06-22-2015, 06:11 AM
Replies: 1
Views: 3,590
Posted By dupl7
Getting Internal Server Error on Web Interface

What version of S8300 and CM do you have.

Is all the services running on your solution "statapp"
Forum: Avaya Aura & Unified Communications 06-22-2015, 06:10 AM
Replies: 2
Asa
Views: 2,972
Posted By dupl7
Asa

Hi,

When you say phone kept on going to Avaya Messaging, what do you mean..

Does it cover to Messaging when you dial the phone...
Forum: IP Telephony and Convergence 06-17-2015, 03:31 AM
Replies: 1
Views: 4,680
Posted By dupl7
Backup Server Configuration

Have you tried to open a web connection to the specific windows server as per the document describes..

See if that works then you will have a good indication why phone cant connect
Forum: Contact Center Applications 06-17-2015, 03:28 AM
Replies: 2
Views: 2,651
Posted By dupl7
CMS Supervisor

What version of CMS are you using, if it is a newer version of CMS...and web reports are open..Try to connect to CMS via a web page on wired connection...This will show it is the actuall network...
Forum: Avaya Aura & Unified Communications 06-17-2015, 03:25 AM
Replies: 1
Views: 3,077
Posted By dupl7
Crisis Alerting to SIP Phones

Yes they should,

I know that SIP phones also support the emergency function dialing which will be located in the 46xxsettings file
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