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Search: Posts Made By: smackintosh
Forum: IP Office Contact Center 12-08-2017, 03:27 AM
Replies: 1
Views: 862
Posted By smackintosh
Hi, The wallboard shows only real time data...

Hi,
The wallboard shows only real time data and it is based on groups, topics, campaigns, etc. and does not provide a list of active calls. You can see agents either individually or as a list along...
Forum: IP Office Contact Center 05-22-2017, 09:53 AM
Replies: 8
Views: 4,006
Posted By smackintosh
There are a mixture of settings being used here...

There are a mixture of settings being used here and I believe that explains what you are seeing. The report viewer uses the agent configuration for language (as defined in the IPOCC Configuration...
Forum: IP Office Contact Center 05-15-2017, 04:27 AM
Replies: 8
Views: 4,006
Posted By smackintosh
The display for Latin Spanish is missing the...

The display for Latin Spanish is missing the am/pm suffix, you are correct. If you raise this through your support channels we can provide you with a patch. We take Columbia as our base culture...
Forum: IP Office Contact Center 10-12-2016, 02:56 AM
Replies: 4
Views: 1,976
Posted By smackintosh
Understood. If you raise via the official support...

Understood. If you raise via the official support channels it may be something we can address in the future.
Regards,
Stuart
Forum: IP Office Contact Center 10-12-2016, 02:29 AM
Replies: 4
Views: 1,976
Posted By smackintosh
Unfortunately there is currently no way to show...

Unfortunately there is currently no way to show only the total row on the table.

There are web services exposed in the broker and Tomcat WSC but these are not supported for external use in...
Forum: IP Office Contact Center 04-01-2016, 10:52 AM
Replies: 1
Views: 1,705
Posted By smackintosh
Hi, Whilst there is no way to create your...

Hi,

Whilst there is no way to create your own expressions to sum the counter values, the Monitor Table object does provide a TOTAL row, see the attached screen shot as a reference. The value...
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