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Forum: IP Telephony and Convergence 11-17-2011, 10:58 PM
Replies: 6
Views: 28,268
Posted By hongc
There should be something in the ecs log files,...

There should be something in the ecs log files, e.g. hardware error log, could at least shed some lights on what happened during the upgrade. If you really need an answer, please open a support...
Forum: Telephones, Adjuncts, and Adapters 11-15-2011, 06:01 PM
Replies: 2
Views: 19,283
Posted By hongc
Hello, I only work on Avaya Communication...

Hello,

I only work on Avaya Communication Manager, not ip office but I assume they would work in a similar way.

- is only one phone not registering or all phones?
- how does the phone get...
Forum: Avaya Aura & Unified Communications 11-15-2011, 05:45 PM
Replies: 1
Views: 16,350
Posted By hongc
Hello, BCMS is supported by a dedicated...

Hello,

BCMS is supported by a dedicated group of engineers in Avaya, please be so kind to open a support ticket with your local representatives.

Thanks,
Tristan

hongc@avaya.com
Forum: Avaya Aura & Unified Communications 11-15-2011, 12:13 AM
Replies: 4
Views: 16,697
Posted By hongc
I do apologize for not being able to respond as...

I do apologize for not being able to respond as said, I was totally stuck on a call on last Saturday.

Thanks Arbi to jump in, all yours now.
Forum: IP Telephony and Convergence 11-15-2011, 12:03 AM
Replies: 10
Views: 47,508
Posted By hongc
scp source destination example: scp a xln...

scp source destination

example: scp a xln file from /var/home/ftp/pub/xln to the same directory on another server with ip 192.11.13.14, and the login id you have for the destination server is...
Forum: IP Telephony and Convergence 11-14-2011, 11:44 PM
Replies: 6
Views: 28,268
Posted By hongc
Some questions please: 1) what is the...

Some questions please:

1) what is the current cm version and what is the patch number? what was the CM version and what was the patch number before the upgrade?

2) Did the issue only happen...
Forum: Telephones, Adjuncts, and Adapters 11-10-2011, 06:54 PM
Replies: 2
Views: 19,283
Posted By hongc
We will have an engineer get back to you soon.

We will have an engineer get back to you soon.
Forum: Avaya Aura & Unified Communications 11-10-2011, 06:50 PM
Replies: 4
Views: 16,697
Posted By hongc
I am on this one, let me get back to you today or...

I am on this one, let me get back to you today or tomorrow.
Forum: IP Telephony and Convergence 11-10-2011, 06:47 PM
Replies: 10
Views: 47,508
Posted By hongc
I am getting an engineer to look into this soon.

I am getting an engineer to look into this soon.
Forum: IP Telephony and Convergence 11-10-2011, 06:46 PM
Replies: 6
Views: 28,268
Posted By hongc
I'm getting an engineer looking into this soon....

I'm getting an engineer looking into this soon. Thanks!
Forum: Avaya Aura & Unified Communications 09-25-2011, 06:03 PM
Replies: 4
Views: 28,749
Posted By hongc
2 things we need to verify - 1) does this...

2 things we need to verify -

1) does this happen to certain login(s) or does it happen to all users?
2) if you do a 'display system-parameters customer-options' do you see following MSPs...
Forum: IP Telephony and Convergence 09-22-2011, 10:53 PM
Replies: 6
Views: 40,567
Posted By hongc
I think RONA has been set on the split/skill on...

I think RONA has been set on the split/skill on which the agent received the call, right? if that's the case then that's the way RONA works.

Please advise.
Forum: Avaya Aura & Unified Communications 09-22-2011, 09:54 PM
Replies: 4
Views: 28,749
Posted By hongc
Hello, I assume you used 'craft/craft01' to...

Hello,

I assume you used 'craft/craft01' to login, and at that stage, no license file or authentication file were installed on the server, am I correct?

Did you finish the post-installation...
Forum: IP Telephony and Convergence 09-22-2011, 07:59 PM
Replies: 6
Views: 40,567
Posted By hongc
Hello, Can I know the CM version? also can...

Hello,

Can I know the CM version? also can I know if the agents are in manual in mode or auto in mode when the call comes in?

Thanks,
Tristan
Forum: IP Telephony and Convergence 09-20-2011, 12:34 AM
Replies: 1
Views: 16,505
Posted By hongc
Hello, Appears that we have multiple...

Hello,

Appears that we have multiple complicated issues to work on, these can only be worked over some Service Requests, please kindly contact Avaya help desk in order that we assign dedicated...
Forum: IP Telephony and Convergence 09-20-2011, 12:22 AM
Replies: 1
Views: 17,602
Posted By hongc
Hello, There is a long list of information...

Hello,

There is a long list of information we need to collect to troubleshoot a 9608 phone issue, can you please open a trouble ticket with the Avaya service desk so that a dedicated engineer can...
Forum: Avaya Aura & Unified Communications 09-14-2011, 04:26 PM
Replies: 1
Views: 18,839
Posted By hongc
Hello, I understand it's been a long while...

Hello,

I understand it's been a long while - are you still experiencing the issue? if yes please open a ticket with the Avaya service desk and we can work on it.

Thanks,
Tristan
Forum: Avaya Aura & Unified Communications 08-24-2011, 05:38 PM
Replies: 1
Views: 19,810
Posted By hongc
Hello, Please refer to the link below - ...

Hello,

Please refer to the link below -

http://support.avaya.com/css/P8/documents/100089133

SID - Is the system ID.
This ID must be the same for the main server and each survivable...
Forum: Contact Center Applications 08-07-2011, 08:56 PM
Replies: 1
Views: 17,187
Posted By hongc
Sorry for a very delayed response. Please...

Sorry for a very delayed response.

Please see if the link below answers your question, if not, please open a case with Avaya support.

http://www.avayausers.com/showthread.php?t=13336
...
Forum: IP Telephony and Convergence 08-07-2011, 06:41 PM
Replies: 1
Views: 16,878
Posted By hongc
Hi, First of all sorry for a very delayed...

Hi,

First of all sorry for a very delayed response. It sounds like a corruption as per your statement, however we will need to run some live MST traces to identify.

Next time when you run...
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