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Forum: IP Office Contact Center 04-15-2015, 07:09 AM
Replies: 2
Views: 1,685
Posted By aostensen
Thanks! Makes sense.

Thanks! Makes sense.
Forum: IP Office Contact Center 04-13-2015, 04:19 AM
Replies: 2
Views: 1,685
Posted By aostensen
Multiple Call back entries from same number

Hi,

If a customer is calling in more than once, with the same number, and request call back more than one time, will the number show multiple times in the call back list?

If an agent then calls...
Forum: IP Telephony and Convergence 05-09-2014, 06:56 AM
Replies: 3
Views: 16,174
Posted By aostensen
Hi, I just tried this with One-X Com 6.2 and...

Hi,

I just tried this with One-X Com 6.2 and it works as a charm (with , as the pause character).

So maybe try the latest and greatest client, and try again? :)

Download:...
Forum: Avaya Aura & Unified Communications 04-22-2014, 07:21 AM
Replies: 2
Views: 9,715
Posted By aostensen
Do you know if the call was disconnected when the...

Do you know if the call was disconnected when the RTP (media) stream comes up/tries to establish?
Could it be some kind of firewall that blocks RTP streams from CS1k to CM, and not the other way...
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