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Forum: Small and Medium Business Communications 12-14-2018, 12:18 AM
Replies: 1
Views: 605
Posted By aturkben
IPO Expansion System Availbility

Hi Team,


For attached architecture which offered by Avaya:

When Expansion system lose connection with Primary and secondary server, can users still operate who are connected to Expansion...
Forum: IP Telephony and Convergence 09-06-2017, 12:30 AM
Replies: 6
Views: 8,397
Posted By aturkben
Avaya Vantage Certification Problem [Solved]

I have some questions about Vantage:

• I have utility server on customer site for download firmware, Avaya equinox Apk and SM SIP certificate. I have already configure K1xxSupgrade and...
Forum: Contact Center Applications 12-01-2016, 11:24 PM
Replies: 0
Views: 2,449
Posted By aturkben
Callback Assist - CBA Callback Duration Problem

Hello Team,

Our customer is using CBA(4.4.1). But they have a problem about waiting customer too long in the queue. You can see scenario below:

Also a diagram is attached.
...
Forum: Avaya Aura & Unified Communications 03-03-2016, 01:58 AM
Replies: 2
Views: 5,287
Posted By aturkben
CM + Salesforce integration

Hello Team,

We want to arrange CM+Salesforce integration demo because of customer demand.

According to documents we need and open CTI adapter “AES-Connector-CTIEngine-2.8-1.i686.rpm”. But we...
Forum: IP Office Contact Center 01-12-2016, 12:54 AM
Replies: 1
Views: 3,009
Posted By aturkben
According to one of my contacts MS Azure is not...

According to one of my contacts MS Azure is not supported. FYI
Forum: IP Office Contact Center 12-28-2015, 05:21 AM
Replies: 1
Views: 3,009
Posted By aturkben
IPOCC on Azure Platform

Hello All,

We have a potential customer. BP has questions about that. Can you help me about their questions? They have 2 location.

They are planning to locate IPOCC on Location1 with Azure...
Forum: IP Telephony and Convergence 11-10-2015, 04:03 AM
Replies: 1
Views: 2,993
Posted By aturkben
Solution Confirmed Hello All, Answer is attached. If you need...

Hello All,

Answer is attached. If you need you can download them.

BR.
Forum: IP Telephony and Convergence 11-09-2015, 06:10 AM
Replies: 1
Views: 2,993
Posted By aturkben
Avaya IP Telephony Endpoints CE Certificates

Hello All,

One of our customers wants CE certificates for ip endpoints listed below:

• Avaya 9640G
• Avaya 9620C
• Avaya 1608
• Avaya 1603SW

How can I find...
Forum: Avaya Aura & Unified Communications 10-13-2015, 04:05 AM
Replies: 1
Views: 4,454
Posted By aturkben
Replied by Oliver Bredow on salesforce: ...

Replied by Oliver Bredow on salesforce:

There is an overview of some tested third-party recorders available. Page 9 and following in the document you can download at this link:...
Forum: Avaya Aura & Unified Communications 10-12-2015, 01:45 AM
Replies: 1
Views: 4,454
Posted By aturkben
XT1000 recording via HD Output

Hi All,

A customer wants to record their meetings on XT1000's. They shared this link: http://docs.radvision.com/bundle/xt1000_installation_guide/xt1000_ag_config_hdmi_recording . Its about...
Forum: IP Office Contact Center 09-02-2015, 01:36 AM
Replies: 1
Views: 1,659
Posted By aturkben
IPOCC User Interface Language

Hello all,

We have problem about IPOCC in Turkey. IPOCC is advised to Small customers because of price advantage etc. But some of them doesn’t have the agents which are capable of using English...
Forum: IP Office Contact Center 08-23-2015, 11:37 PM
Replies: 3
Views: 1,698
Posted By aturkben
Thank you for quick response Verma62. I did not...

Thank you for quick response Verma62. I did not mean extention number. For example:

Customer needs to press 1 for "Internet related information ", Customer needs to press 2 for "Telephony related...
Forum: IP Office Contact Center 08-21-2015, 03:48 AM
Replies: 3
Views: 1,698
Posted By aturkben
IPOCC IVR to agent transfer

Hello All,

We have a demand which is described by customer. They have an IVR. In this IVR, when someone dials a wrong number or doesn't dial a number, they want to transfer caller to a spesific...
Forum: IP Office Contact Center 08-11-2015, 03:54 AM
Replies: 5
Views: 3,539
Posted By aturkben
IPOCC E-mail Capabilities

Hello,

I need to find some answers for a potential IPOCC customer which are about IPOCC

1) They want tp route emails according to sender and destination email address. So we'll use skill...
Forum: Contact Center Applications 07-13-2015, 05:59 AM
Replies: 2
Views: 3,264
Posted By aturkben
Thank you.

Thank you.
Forum: Contact Center Applications 06-22-2015, 03:28 AM
Replies: 2
Views: 3,264
Posted By aturkben
Avaya WFO & Verint speech analytics

Hi all,

Can we integrate Verint Speech analytics with Avaya WFO.

Best Regards.
Forum: Mobile Communications 06-17-2015, 11:41 PM
Replies: 0
Views: 9,096
Posted By aturkben
IP Dect System SMS Support - AIWS Question

Hello all,

We want to activate SMS feature for a customer which there are more than 500 active dect users on the system. Our sales team ordered only one AIWS? We need to be sure, do we need a...
Forum: IP Office Contact Center 05-29-2015, 05:13 AM
Replies: 0
Views: 1,356
Posted By aturkben
IPOCC Licence Questions for Mobile Users

Hi,

Consider 2 One-X Mobile Prefferred for iPhone (Mobile) users in a system.
They’re connected to the main system without VPN using Advanced Licenses on Session Border Controller.
As far as I...
Forum: IP Office Contact Center 05-19-2015, 11:36 PM
Replies: 3
Views: 2,294
Posted By aturkben
Smile Soft Phone and Avaya Communicator Resiliency for IPO

It is actually an IPO question. Sorry for using wrong thread. But answer is found with ATAC's help which is written below:

a)Does IPO Server edition version 9.0 (primary and secondary) support the...
Forum: Small and Medium Business Communications 05-19-2015, 11:30 PM
Replies: 5
Views: 3,026
Posted By aturkben
Smile Thank you for your quick help

Thank you for your quick help
Forum: Small and Medium Business Communications 05-17-2015, 11:49 PM
Replies: 5
Views: 3,026
Posted By aturkben
Ip Office v9.0 / v9.1 Resiliency for Avaya communicator and Video Soft Phone

I have 2 very similar resiliency questions which are listed below.

a)Does IPO Server edition version 9.0 (primary and secondary) support the resilience for the Ip Office video softphone...
Forum: IP Office Contact Center 05-15-2015, 06:39 AM
Replies: 3
Views: 2,294
Posted By aturkben
Soft Phone and Avaya Communicator Resiliency for IPOCC

I have two similar questions

a)Does IPO Server edition version 9.0 (primary and secondary) support the resilience for the Ip Office video softphone application when primary server is down?
...
Forum: IP Office Contact Center 05-14-2015, 03:48 AM
Replies: 3
Views: 5,498
Posted By aturkben
Smile Thank you for your support.

Thank you for your support.
Forum: IP Office Contact Center 05-12-2015, 12:46 AM
Replies: 3
Views: 5,498
Posted By aturkben
Web service integration for IPOCC

Is it possible to do web service integration with back office applications in IPOCC?

E.g.: Customer wants to do Virtual POS integration.

Thanks in advance.
Showing results 1 to 24 of 24

 
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