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Forum: IP Office Contact Center 05-09-2017, 04:09 PM
Replies: 0
Views: 2,167
Posted By teodo2
"Configuration / Customers" Priority - cant get it to work

I am installing a new version of IPOCC. The customer wishes to have a 50 or so entries in the IPOCC "Customers" Tab of Configuration where you can set PRIORITY.

I can not get it to...
Forum: IP Office Contact Center 09-03-2015, 02:36 AM
Replies: 7
Views: 6,684
Posted By teodo2
I fixed my 5-6 second delay

I had my TASKFLOW play an Announcement when call arrived, but then it took 5-6 seconds to play Menu Choices in the IVR.

Turns out I had IPV6 Enabled on my NIC PORT. So I "Unticked it" and also...
Forum: IP Office Contact Center 08-09-2015, 05:39 PM
Replies: 7
Views: 6,684
Posted By teodo2
I tried removing logic

I tried removing logic before and it still has 5-6 seconds between GREETING in Taskflow and Menu Choices in IVR...

Forum: IP Office Contact Center 08-05-2015, 08:11 PM
Replies: 7
Views: 6,684
Posted By teodo2
Regarding 1. Delay of 5 seconds. I also have this EXACT same issue. Just opened Tickt

I have the exact same issue on an IPOCC running IPOCC9.1.0.2204.1512
Originally I had 5-6 seconds of silence but then moved my Greeting from IVR to TASKFLOW so you hear greeting quickly...
Forum: IP Office Contact Center 12-09-2014, 10:48 PM
Replies: 2
Views: 2,281
Posted By teodo2
Smile Known issue

I found there is a critical patch you may need to play welcome messages.

But what I also found was that if the welcome wavefile is too big the subsequent
Announcement plus DTMF fails (you can...
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