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Forum: Contact Center Applications 05-24-2017, 03:39 PM
Replies: 3
Views: 5,029
Posted By kumar1396
Thanks for confirming. But as I mentioned, I see...

Thanks for confirming. But as I mentioned, I see many agents record not present in Synonym table but they do have records in dagent table, which means that they are taking calls. So which other table...
Forum: Contact Center Applications 05-23-2017, 06:13 PM
Replies: 3
Views: 5,029
Posted By kumar1396
Does Synonym table keep ALL agent ID and name

Hi,

Can any one tell if Synonym table in CMS db will have all the agent's ID and name?

I see many agents who have records in dagent table but those agents are not present in synonym table.
...
Forum: Contact Center Applications 04-20-2017, 03:34 PM
Replies: 4
Views: 4,486
Posted By kumar1396
Thanks for your response. Basically I am looking...

Thanks for your response. Basically I am looking for a table in CMS database, from where I can get list of all the agents ID and name and split/skill ID and name?
When you mention ASA, do you mean...
Forum: Contact Center Applications 04-11-2017, 06:14 PM
Replies: 4
Views: 4,486
Posted By kumar1396
Source of truth for Agents / Skills

Hi,

I am working on creating some reports by pulling data from Avaya CMS db. I am using Synonym table to get the list of Agent's name or Skill name to show in the report. But what I noticed that...
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