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Forum: Avaya Aura & Unified Communications 11-02-2015, 07:39 AM
Replies: 0
Views: 9,602
Posted By sheffd
5110 TO 5115 Upgrade

Hello,
Is there any upgrade path from 5110 DOUBLE CAPACITY to 5115 with 60 ports ?
Thanks
Forum: Avaya Aura & Unified Communications 11-02-2015, 07:36 AM
Replies: 1
Views: 4,160
Posted By sheffd
Please keep in mind, that CM take clock from...

Please keep in mind, that CM take clock from internal linux clock, after restart.
So you must keep the TZDATA file update, accordingly.

If you are using NTP, there is no problem with the linux...
Forum: IP Office Contact Center 11-02-2015, 07:33 AM
Replies: 6
Views: 4,710
Posted By sheffd
Hello, In our case (first message in this post)...

Hello,
In our case (first message in this post) the problem was overlapping numbers inside IPOCC.
This was the root case of abandon calls, in IPOCC, while there is not agent available, instead of...
Forum: IP Office Contact Center 10-29-2015, 04:53 AM
Replies: 6
Views: 4,710
Posted By sheffd
Here is screen shoot of the problem: ...

Here is screen shoot of the problem:

http://1drv.ms/1NCHhCT
Forum: IP Office Contact Center 10-29-2015, 04:42 AM
Replies: 6
Views: 4,710
Posted By sheffd
Thanks for the answer. Actually the problem is...

Thanks for the answer.
Actually the problem is that call is being moved from queue to abandon, however - the caller still wait and hear ring back tone.
The flow is very simple -> Topic direct call...
Forum: IP Office Contact Center 10-27-2015, 08:25 AM
Replies: 6
Views: 4,710
Posted By sheffd
Call Drop

Hello, we have issues with call drop when there is no agent available at the following scenario.
Calls being droped after 15 sec, instead wait 3 Min then reroute to voice mail.
IPOCC Scenario is...
Forum: Small and Medium Business Communications 10-22-2015, 02:21 AM
Replies: 1
Views: 3,130
Posted By sheffd
Ip office ccr report issue

Hello,
Our customer has:
IPO & CCR 9.0.4.0.
We have some problem with some Reports, that is fail to send over email.
Daily Reports, and the error log is: relaying denied.
Other reports from...
Forum: Avaya Aura & Unified Communications 10-15-2015, 12:46 PM
Replies: 10
Views: 38,535
Posted By sheffd
Could be also recording system.

Could be also recording system.
Forum: Avaya Aura & Unified Communications 10-15-2015, 12:44 PM
Replies: 0
Views: 7,897
Posted By sheffd
Xt5000 mcu9 with iview

Hello,
One of our customer asked us to build Video Conference System with outlook invitation integration.
I'm wonder if XT5000 MCU9 WITH Iview system will support the outlook integration invitation...
Showing results 1 to 9 of 9

 
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