Forum: Avaya Aura & Unified Communications
07-31-2019, 09:04 AM
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Replies: 0
Views: 3,307
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Forum: Small and Medium Business Communications
07-24-2019, 08:15 AM
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Replies: 0
Views: 4,255
Patch for bcm50 Rls 5
I am looking for the patch BCM050.R500.SU.System in suppot avaya plds it cannot be downloaded anymore, does anyone could share it?
Thanks in advance
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Forum: Avaya Aura & Unified Communications
08-17-2018, 07:34 AM
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Replies: 0
Views: 3,038
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Forum: IP Telephony and Convergence
08-13-2018, 07:35 AM
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Replies: 8
Views: 8,615
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Forum: IP Telephony and Convergence
08-02-2018, 02:13 PM
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Replies: 8
Views: 8,615
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Forum: IP Office Contact Center
08-02-2018, 07:52 AM
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Replies: 4
Views: 3,793
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Forum: IP Office Contact Center
08-01-2018, 09:03 AM
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Replies: 4
Views: 3,793
Thanks for the info but the link doesnt work.
...
Thanks for the info but the link doesnt work.
I dont understand the first "number of customer records: Displays the number of customer records that were matched with the caller using the customer...
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Forum: Small and Medium Business Communications
07-31-2018, 01:46 PM
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Replies: 2
Views: 3,660
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Forum: IP Office Contact Center
07-31-2018, 08:55 AM
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Replies: 4
Views: 3,793
Contact Detail Report field
Hello evryone
I am looking for information of the fields in "Contact Detail Reports", specifically:
- number of customer records
- number of customer connections
I found an old guide where...
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Forum: IP Telephony and Convergence
07-31-2018, 08:26 AM
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Replies: 8
Views: 8,615
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Forum: Small and Medium Business Communications
07-31-2018, 07:42 AM
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Replies: 2
Views: 3,660
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Forum: IP Office Contact Center
09-15-2016, 03:52 PM
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Replies: 1
Views: 2,798
I found this information...
I found this information https://support.avaya.com/ext/index?page=content&id=SOLN275984&group=UG_ENTITLED_CUSTOMER
maybe that is the problem, I will try. it
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Forum: IP Office Contact Center
09-15-2016, 07:29 AM
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Replies: 1
Views: 2,798
Transfer to a hunting group for overload
Hello everryone, I have configured a hunting group in IPO which have dunny users that forwarding each one to a different mobile phone, the hunting group works fine because if a mobile phone doesn´t...
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Forum: IP Office Contact Center
07-04-2016, 12:29 PM
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Replies: 3
Views: 2,503
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Forum: IP Office Contact Center
06-20-2016, 01:14 PM
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Replies: 3
Views: 2,503
Marking inbound calls as correct or incorrect
Hello, I am reviewing if is possible for an agent that recieve a call, typify the call and this can be found in a historical report.
I have just found some similar for outbound calls with a button...
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Forum: IP Office Contact Center
02-08-2016, 09:09 AM
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Replies: 5
Views: 4,639
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Forum: IP Office Contact Center
02-04-2016, 07:17 AM
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Replies: 5
Views: 4,639
Thanks everyone,
I found the example as an...
Thanks everyone,
I found the example as an configuration file.
About the announcement with text to speech, we want to set an particular text fonr each number called,, is it possible??
I mean, I...
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Forum: IP Office Contact Center
02-03-2016, 09:13 AM
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Replies: 5
Views: 4,639
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Forum: Small and Medium Business Communications
12-23-2015, 01:46 PM
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Replies: 6
Views: 16,314
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Forum: IP Office Contact Center
12-22-2015, 06:36 AM
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Replies: 3
Views: 7,512
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Forum: IP Office Contact Center
12-22-2015, 06:25 AM
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Replies: 3
Views: 7,512
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Forum: IP Office Contact Center
12-21-2015, 02:22 PM
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Replies: 3
Views: 7,512
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Forum: Small and Medium Business Communications
12-21-2015, 06:26 AM
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Replies: 6
Views: 16,314
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Forum: IP Office Contact Center
12-18-2015, 09:13 AM
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Replies: 5
Views: 4,780
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Forum: IP Office Contact Center
12-17-2015, 06:14 PM
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Replies: 5
Views: 4,780
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