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Forum: IP Telephony and Convergence 09-14-2015, 01:18 AM
Replies: 1
Views: 3,728
Posted By sg
Avaya Aura 7 :- Knowledge Base Articles.

In Aura 7, there are lot changes in terms of design and architecture & hence there are several new features / components also introduced along with this product. Hence its important to have knowledge...
Forum: Telephones, Adjuncts, and Adapters 09-10-2015, 07:18 AM
Replies: 1
Views: 9,668
Posted By sg
Hello, Please let me know if your issue...

Hello,

Please let me know if your issue is resolved. If not, it would be great if you can share the details like the phone FW level and the 46xx settings file.

Thank You,
Sree
Forum: IP Telephony and Convergence 02-10-2015, 02:11 AM
Replies: 0
Views: 2,495
Posted By sg
Avaya Communication Manager File Synchronization Overview and Troubleshooting

This is to notify all the users that we have a new Whitepaper created and published on "Avaya Communication Manager File Synchronization Overview and Troubleshooting".

Please find the below...
Forum: IP Telephony and Convergence 02-10-2015, 02:11 AM
Replies: 0
Views: 3,179
Posted By sg
Avaya Communication Manager File Synchronization Overview and Troubleshooting

This is to notify all the users that we have a new Whitepaper created and published on "Avaya Communication Manager File Synchronization Overview and Troubleshooting".

Please find the below...
Forum: IP Telephony and Convergence 03-13-2014, 09:21 PM
Replies: 5
Views: 16,012
Posted By sg
Hi, It looks like the station is getting...

Hi,

It looks like the station is getting registered properly with the CM. However you are facing issues only with the agent login. Have you checked if there are any denial events while trying to...
Forum: Avaya Aura & Unified Communications 02-07-2014, 03:33 AM
Replies: 2
Views: 5,722
Posted By sg
Hi, Are you seeing the same display across all...

Hi,
Are you seeing the same display across all types of phones. There was some known issue on 96X1 SIP phones with respect to the display when call comes to the coverage answer group. This was fixed...
Forum: Avaya Aura & Unified Communications 02-07-2014, 03:13 AM
Replies: 2
Views: 4,501
Posted By sg
Hi, For EC500, we do have a mapping of the...

Hi,

For EC500, we do have a mapping of the name in station form to the off pbx station form. So basically CM can compare/ fetch the name from station form to display the same to the end user...
Forum: IP Telephony and Convergence 09-27-2012, 03:27 AM
Replies: 1
Views: 9,941
Posted By sg
I would suggest you to check couple of things on...

I would suggest you to check couple of things on the CM. Do you have TTS enabled on the ip-network-region as these issues may occur due to this settings. Also a sniffer trace will give us more...
Forum: Telephones, Adjuncts, and Adapters 09-27-2012, 03:23 AM
Replies: 1
Views: 13,365
Posted By sg
Hi, Are you getting any error during boot up?...

Hi,
Are you getting any error during boot up? Its better if you collect a sniffer /syslog and escalate the same to Avaya Backbone team via Service request.
Forum: IP Telephony and Convergence 02-13-2012, 09:03 PM
Replies: 1
Views: 15,160
Posted By sg
Hi, There are some issues with supporting...

Hi,

There are some issues with supporting 96X1 phones on IPO R7. Hopefully in the coming release i.e. 8.1 will resume the 96x1 support for IPO. I would suggest you to check and confirm the same...
Forum: IP Telephony and Convergence 02-13-2012, 08:58 PM
Replies: 1
Views: 15,025
Posted By sg
Hi, First of all we need to check on which...

Hi,

First of all we need to check on which phase the registration failing, I would suggest you to check this/capture traces and open a service request with Avaya IP Office support team.
Forum: IP Telephony and Convergence 02-13-2012, 08:54 PM
Replies: 1
Views: 14,576
Posted By sg
Yes, its not recommended to do a snmp walk to the...

Yes, its not recommended to do a snmp walk to the virtual IP.
Forum: IP Telephony and Convergence 02-13-2012, 08:52 PM
Replies: 6
Views: 21,899
Posted By sg
Hi, Are you facing issues only with 9608...

Hi,

Are you facing issues only with 9608 and 9611 phones. If yes we need to check the FW version, capture traces and check this further. Its better to get this clarified and consult the Avaya...
Forum: IP Telephony and Convergence 02-13-2012, 08:50 PM
Replies: 5
Views: 23,693
Posted By sg
Hi, This should work fine, however I would...

Hi,

This should work fine, however I would suggest you to either check with Avaya ATAC or support team to see if all the features are supported/tested.
Forum: IP Telephony and Convergence 02-13-2012, 08:46 PM
Replies: 2
Views: 18,976
Posted By sg
Hi, This is most likely to be an issue with...

Hi,

This is most likely to be an issue with the customer network. Please capture a sniffer trace (possibly bookend sniffer) and raise a service request with Avaya support team.
Forum: IP Telephony and Convergence 07-24-2011, 11:29 PM
Replies: 1
Views: 15,853
Posted By sg
Hi, I believe you are having two issues:-...

Hi,

I believe you are having two issues:- 1) noise/one way audio on the trunk which is terminated on the G450 GW and 2) 9611G IPT getting disconnected intermittently.
For the 1st issue, we need...
Forum: IP Telephony and Convergence 07-20-2011, 12:23 AM
Replies: 1
Views: 13,249
Posted By sg
Hi, "Testinads" will always attempt to dial...

Hi,

"Testinads" will always attempt to dial out to sent a test trap to the destination.This is configured in almcall if you are using a modem to dialout or almsnmp if its via SSG/ASG.
Check if...
Forum: Enterprise PBX Communications Systems 03-31-2011, 05:07 AM
Replies: 3
Views: 31,891
Posted By sg
Hi, It looks like you have removed the...

Hi,

It looks like you have removed the gateway physically, but not removed the gateway translations. So now you need to remove each and every translation by logging to the SAT terminal. You can...
Forum: IP Telephony and Convergence 11-08-2010, 08:37 PM
Replies: 3
Views: 23,683
Posted By sg
Hi, > For problems with external calls, I...

Hi,

> For problems with external calls, I would suggest you to take a list trace/MST to see if there is any denial event or from where the disc comes from.
> For phone status issues, check by...
Forum: Telephones, Adjuncts, and Adapters 10-03-2010, 10:33 PM
Replies: 3
Views: 20,816
Posted By sg
9640G - Dual audio path

Hi,

Its not possible to have dual audio path on Avaya phones as its setup for only one audio path.

Thanks,
Sree
Forum: Avaya Aura & Unified Communications 09-17-2010, 03:14 AM
Replies: 11
Views: 55,318
Posted By sg
Utility Server: Can't access with root account

Hi,

You can use either admin/admin01 or sroot account in utility server. For sroot account, you will have to key a response for the challenge.

Thank You,
Sree
Forum: Small and Medium Business Communications 06-25-2010, 02:49 AM
Replies: 4
Views: 20,101
Posted By sg
As per 1XP release notes...

As per 1XP release notes (http://support.avaya.com/css/P8/documents/100072122), IE8 is not included in supported web Browser. The supported web browsers are Mozilla Firefox 2.0, 3.0 and IE 6.0 and 7.0
Showing results 1 to 22 of 22

 
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