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Forum: IP Office Contact Center 06-17-2014, 11:29 PM
Replies: 2
Views: 4,194
Posted By petermcc1
Crade to Grave Reporting

I have a prospect that needs a report that summarises all calls by TOPIC according to the how many people the caller spoke with before the call was terminated. This would involve the call being...
Forum: IP Office Contact Center 06-15-2014, 09:56 PM
Replies: 4
Views: 3,470
Posted By petermcc1
Renaming Counters

Is it possible to rename counters so reports make sense to management? %ToOccuoACW as an example will not make sense to anyone out side of the contact centre
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