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Forum: Small and Medium Business Communications 10-09-2017, 03:10 PM
Replies: 7
Views: 5,249
Posted By francisyates
As per the release notes for IP Office 10.1

As per the release notes for IP Office 10.1
Forum: IP Office Contact Center 03-02-2016, 01:32 AM
Replies: 2
Views: 1,792
Posted By francisyates
IPOCC 9.1.6 was released in a Controlled...

IPOCC 9.1.6 was released in a Controlled Introduction on 29th Feb

It will still be sometime before it goes GA Unrestricted
Forum: Contact Center Applications 11-03-2015, 06:48 AM
Replies: 5
Views: 6,516
Posted By francisyates
As this is a microsoft tool, there is no Avaya...

As this is a microsoft tool, there is no Avaya Documentation around it

You can access the CACHE database (CCMS_STAT) using the sysadmin account in read only mode to see the values of the database...
Forum: Contact Center Applications 11-03-2015, 06:46 AM
Replies: 2
Views: 3,130
Posted By francisyates
Yes, you need to be using a WILD Variable and...

Yes, you need to be using a WILD Variable and checking the wild variable value inside of the loop
Forum: Contact Center Applications 10-26-2015, 01:59 PM
Replies: 1
Views: 4,319
Posted By francisyates
At this point you should be running SP15, which...

At this point you should be running SP15, which does support Internet Explorer 11

However, Element Manager and CCMA require that Internet Explorer 9.0, Internet Explorer 10.0 and Internet Explorer...
Forum: Contact Center Applications 10-26-2015, 01:54 PM
Replies: 5
Views: 6,516
Posted By francisyates
If you referring to historical reports, then yes ...

If you referring to historical reports, then yes

At the moment you need to download Microsoft SQL Server 2008 R2 Report Builder 3.0

These reports can then be saved in RDL format and imported...
Forum: Contact Center Applications 10-31-2012, 02:34 PM
Replies: 22
Views: 56,239
Posted By francisyates
My guess would be that a domain policy has been...

My guess would be that a domain policy has been applied that is impacting one or more of the files, there are many files that it could be... i would try removing it from the domain and then testing,...
Forum: Contact Center Applications 10-31-2012, 02:30 PM
Replies: 2
Views: 8,241
Posted By francisyates
This is a prevention method built into AACC, to...

This is a prevention method built into AACC, to prevent loops happening in the system. I do not believe this can be removed, as this would cause auto responder loops which would severely impact the...
Forum: Contact Center Applications 05-03-2012, 03:31 PM
Replies: 1
Views: 9,269
Posted By francisyates
Are you sure your running SP2? If so, you are...

Are you sure your running SP2? If so, you are actually running AACC 6.1 and not 6.2. AACC 6.2 was introduced with SP4, and now there is SP5 + RU1 (RollUp) + RU2 + RU3 + RU3 Patches

We have no...
Forum: Contact Center Applications 04-13-2012, 02:56 AM
Replies: 3
Views: 13,317
Posted By francisyates
As Paul mentioned, many ways of doing this, and...

As Paul mentioned, many ways of doing this, and it is a must. While Contact Center Elite allowed you to queue to a skillset that did not have any agents logged in to it, AACC will not allow you to...
Forum: Contact Center Applications 04-02-2012, 04:56 AM
Replies: 2
Views: 10,663
Posted By francisyates
You cannot make a historical report public. You...

You cannot make a historical report public. You could save it in a group folder and then have the other user save it in there public under a different name, this would change the owner
Forum: Contact Center Applications 01-27-2012, 02:34 PM
Replies: 4
Views: 19,136
Posted By francisyates
This is most likely a certification problem...

This is most likely a certification problem between AES and AACC that is causing the problem, have you completed all of the steps on the AES server? Are you using the default certificates shipped...
Forum: Contact Center Applications 12-29-2011, 11:09 AM
Replies: 12
Views: 29,816
Posted By francisyates
This is actually still using WebLM, which is...

This is actually still using WebLM, which is automaticall installed on the CCT Tomcat Server (port 8443 I believe!)

When opening License Manager on SP4 (With the Rollup 50,51 etc patches) or the...
Forum: Contact Center Applications 12-29-2011, 11:06 AM
Replies: 22
Views: 56,239
Posted By francisyates
This was a known problem with AACC 6.x SP4, it...

This was a known problem with AACC 6.x SP4, it was resolved with some additional CCMA patches on CCMA for SP4
Forum: Contact Center Applications 12-29-2011, 11:02 AM
Replies: 5
Views: 19,444
Posted By francisyates
For a SIP based Contact Center: Avaya Aura...

For a SIP based Contact Center:

Avaya Aura Contact Center 6.2 with SP5 (just recently gone GA) now has a "WITH LOCALE" option when using the GIVE IVR command.

This would allow you to have...
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