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Search took 0.01 seconds. Search: Posts Made By: jjashley
Forum: Enterprise PBX Communications Systems 03-12-2014, 03:34 PM
Replies: 2
Views: 6,868
Posted By jjashley
It would depend on the type of endpoint, if this...

It would depend on the type of endpoint, if this is a soft endpoint i.e. one-x or ip-agent, there are log files that can be checked. Otherwise the only way I know of is via MST trace.
Forum: Enterprise PBX Communications Systems 02-04-2014, 04:23 PM
Replies: 3
Views: 8,671
Posted By jjashley
I do not believe that Avaya offers any training...

I do not believe that Avaya offers any training on the Definity system, though the biggest changes would be to the various screens. Essentially is an older version of Communication Manager. The...
Forum: Telephones, Adjuncts, and Adapters 01-07-2014, 03:06 PM
Replies: 3
Views: 10,250
Posted By jjashley
I'm not aware of any such adapters but maybe...

I'm not aware of any such adapters but maybe someone else will come along with more information.
Forum: Telephones, Adjuncts, and Adapters 01-07-2014, 01:40 PM
Replies: 3
Views: 10,250
Posted By jjashley
Solution Delivered To the best of my knowledge, Avaya does not make...

To the best of my knowledge, Avaya does not make an adapter that allows a user to plug a digital phone in to an analog line port.
Forum: Enterprise PBX Communications Systems 01-02-2014, 08:59 AM
Replies: 1
Views: 9,326
Posted By jjashley
Can you paste the COS information in here,...

Can you paste the COS information in here, ultimately it depends on whether or not you have console permissions set to yes on your COS. Then you would dial the call forward code of *2, then the...
Forum: Enterprise PBX Communications Systems 12-19-2013, 03:58 PM
Replies: 6
Views: 13,185
Posted By jjashley
Ok, so my suggestion/recommendation would be to...

Ok, so my suggestion/recommendation would be to get hold of our Remote Configuration Helpline at +1 800 225 7585, they can help you get the system administered in such a way that it should be able to...
Forum: Enterprise PBX Communications Systems 12-18-2013, 05:01 PM
Replies: 6
Views: 13,185
Posted By jjashley
LDN is a listed directory number as is considered...

LDN is a listed directory number as is considered to be an attendant seeking type call so will look for an attendant.

You would be better served by a voice mail person helping with the zero out...
Forum: Enterprise PBX Communications Systems 12-18-2013, 01:08 PM
Replies: 6
Views: 13,185
Posted By jjashley
Joe What is the zero out from voice mail...

Joe

What is the zero out from voice mail set for? I'm guessing it is set for the extension of the attendant based on the information you provided. If there is a specific group in the call...
Forum: IP Telephony and Convergence 12-17-2013, 01:39 PM
Replies: 1
Views: 6,496
Posted By jjashley
Buddy I don't believe there is but I'm not...

Buddy

I don't believe there is but I'm not positive, however just because the product is registered does not mean that they have to have an Avaya maintenance contract.
Forum: IP Telephony and Convergence 12-17-2013, 01:37 PM
Replies: 3
Views: 7,090
Posted By jjashley
Solution Delivered Your welcome.

Your welcome.
Forum: IP Telephony and Convergence 12-12-2013, 12:51 PM
Replies: 3
Views: 7,090
Posted By jjashley
All processing is done by the server, however the...

All processing is done by the server, however the trunks that are used by the call are determined by the route patterns that are set up. If there are trunks administered on Campus A that would be...
Forum: Enterprise PBX Communications Systems 12-11-2013, 04:58 PM
Replies: 6
Views: 14,284
Posted By jjashley
No problem, hope that helped.

No problem, hope that helped.
Forum: Telephones, Adjuncts, and Adapters 12-11-2013, 12:47 PM
Replies: 3
Views: 11,147
Posted By jjashley
You're welcome.

You're welcome.
Forum: Telephones, Adjuncts, and Adapters 12-10-2013, 11:31 AM
Replies: 3
Views: 11,147
Posted By jjashley
Unfortunately no, that phone is a digital phone...

Unfortunately no, that phone is a digital phone set and is tdm, it would need to be wired to a digital circuit pack.
Forum: Telephones, Adjuncts, and Adapters 12-09-2013, 10:40 AM
Replies: 6
Views: 12,361
Posted By jjashley
No worries we have all been there at some point...

No worries we have all been there at some point in time.
Forum: Avaya Aura & Unified Communications 12-04-2013, 09:15 AM
Replies: 4
Views: 17,054
Posted By jjashley
Solution Delivered Anytime, sometimes it just takes talking to...

Anytime, sometimes it just takes talking to someone.
Forum: Telephones, Adjuncts, and Adapters 12-04-2013, 08:17 AM
Replies: 6
Views: 12,361
Posted By jjashley
ok, one thing you might try in the meantime if...

ok, one thing you might try in the meantime if possible is to get a packet capture of the users phone, preferably a full 24 hours so that we can see what happens when the phone "freezes".
Forum: Avaya Aura & Unified Communications 12-04-2013, 08:14 AM
Replies: 4
Views: 17,054
Posted By jjashley
Does the phone that is doing the activation have...

Does the phone that is doing the activation have the COS with console permissions? Can you take a list trace station of the activating phone and paste it in here?
Forum: Telephones, Adjuncts, and Adapters 12-03-2013, 02:49 PM
Replies: 6
Views: 12,361
Posted By jjashley
thomsc I would call in a ticket as this...

thomsc

I would call in a ticket as this appears to be something that may have to go back to the development team. Was the freezing issue fixed on 3.2.1 and then you had the dead handset issue,...
Forum: Telephones, Adjuncts, and Adapters 12-03-2013, 09:08 AM
Replies: 7
Views: 31,641
Posted By jjashley
tkelle, Do you mean is there a way to let...

tkelle,

Do you mean is there a way to let the EC500 user know that a call is EC500 versus a direct call to their cell phone?
Forum: Telephones, Adjuncts, and Adapters 12-03-2013, 09:06 AM
Replies: 1
Views: 9,573
Posted By jjashley
tkelle0010, this question would probably be best...

tkelle0010, this question would probably be best answered in the Call Center Applications Forum (http://support.avaya.com/forums/forumdisplay.php?f=3)
Forum: Telephones, Adjuncts, and Adapters 11-21-2013, 05:09 PM
Replies: 1
Views: 9,821
Posted By jjashley
Please search the support.avaya.com website for...

Please search the support.avaya.com website for the following:

One-X Attendant: Unable to access One-X Attendant with default admin password

I believe this article has the answer you are...
Forum: Enterprise PBX Communications Systems 11-20-2013, 02:20 PM
Replies: 6
Views: 14,284
Posted By jjashley
Solution Confirmed Ok, got a quick answer on that, yes those codes...

Ok, got a quick answer on that, yes those codes have to be DID numbers. You have to be able to call them with your cell phone in order to use those features.
Forum: Enterprise PBX Communications Systems 11-20-2013, 02:15 PM
Replies: 6
Views: 14,284
Posted By jjashley
I believe you can, I will double check with...

I believe you can, I will double check with someone and let you know for sure.
Forum: Telephones, Adjuncts, and Adapters 11-19-2013, 03:47 PM
Replies: 7
Views: 54,437
Posted By jjashley
There are a few vlan fixes in various firmware...

There are a few vlan fixes in various firmware loads. What firmware are you currently running on your 9608 phones?
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