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Search: Posts Made By: mnorst
Forum: IP Office Contact Center 02-05-2016, 11:48 AM
Replies: 2
Views: 6,668
Posted By mnorst
I generally use the TOPIC level reporting of...

I generally use the TOPIC level reporting of totNIncome, totNSucc, and totNLost as those all seem to always "make sense". The AG groups get a little more tricky due to callbacks, ronas,...
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