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Forum: Small and Medium Business Communications 05-01-2015, 08:36 AM
Replies: 0
Views: 2,195
Posted By stutzb
Ip Office R 9 embedded vx mail transfered messages get cut off. Help!

So we have a 4 line 6 phone IP Office essentials with 4 port vx mail R 9. Most voice mails go to our attendant set, and when she listens to them and then forwards them to other users they sometimes...
Forum: Small and Medium Business Communications 09-28-2012, 10:04 AM
Replies: 0
Views: 12,053
Posted By stutzb
IP O Basic edition- reformatting sd card over and over

Out of all the IP Office basic (or partner version) installations we have done in the last year we have had to reformat the sd card at least once and often more except for 1 customer. The most...
Forum: Small and Medium Business Communications 03-17-2012, 03:16 PM
Replies: 1
Views: 14,915
Posted By stutzb
We dropped by Friday to check on the customer and...

We dropped by Friday to check on the customer and their intercom was just 1 way. We had seen this with Release 8.0 several times but never with 7.0.27. So we spent a bit reformating their sd card a...
Forum: Small and Medium Business Communications 03-16-2012, 01:55 AM
Replies: 1
Views: 14,915
Posted By stutzb
IP Office basic (partner version) voice mail problems again

Yesterday we installed a 10 phone Partner Version (aka IP Office basic edition). Before we started programming we upgraded the SD card from 7.0 to 7.0.27 This is suppose to be a stable release. ...
Forum: Small and Medium Business Communications 03-05-2012, 12:18 PM
Replies: 3
Views: 16,358
Posted By stutzb
I should clarify. We are having to do this when...

I should clarify. We are having to do this when we have to recreate a card or upload files using embedded file management. We seem to have to do this alot. We had 2 sets we added that the intercom...
Forum: Small and Medium Business Communications 03-05-2012, 11:49 AM
Replies: 3
Views: 16,358
Posted By stutzb
Question Do we have to use different releases of manager for different customers on ip basic?

Can you work on different releases of the IP Office Basic (partner version) with the same Manager software? My tech is not having any luck. So when we work on a 6.0 or 6.1 he loads that version of...
Forum: Small and Medium Business Communications 03-01-2012, 03:45 PM
Replies: 3
Views: 18,005
Posted By stutzb
thanks will try.

thanks will try.
Forum: Small and Medium Business Communications 03-01-2012, 06:45 AM
Replies: 3
Views: 15,329
Posted By stutzb
Thanks but don't follow. We opened a brand new...

Thanks but don't follow. We opened a brand new sd card. It came 6.0. But since it was never used we had the 90 day upgrade window and upgraded it to 7.0.27. Remember this is a partner version sd...
Forum: Small and Medium Business Communications 02-29-2012, 06:49 AM
Replies: 1
Views: 14,113
Posted By stutzb
Last one- Release 8.0 Partner Version software bugs- fixes coming?

We installed a Partner Version 8.0 at a funeral home. The intercom page was not 2 way and the back up failed. Initial tech support told us to lower the release. We had to lower their software to...
Forum: Small and Medium Business Communications 02-29-2012, 06:47 AM
Replies: 1
Views: 59,063
Posted By stutzb
IP office combo cards- not backwards compatible?

We have a Partner Version customer with a 6.1 software that is working great. They are growing so we took a new combo card and it did not work. We were told the new cards wont work on older...
Forum: Small and Medium Business Communications 02-29-2012, 06:45 AM
Replies: 1
Views: 13,359
Posted By stutzb
Another one- Version 7.0.27 voice mail fail

We have a pharmacist that bought a Partner Version 7.0. We updated it to a 7.0. 27. During training we showed them how to use the voice mail retrieve button but we just got beeps. We took out the...
Forum: Small and Medium Business Communications 02-29-2012, 06:44 AM
Replies: 3
Views: 15,329
Posted By stutzb
Version SD card- a chassis works with one but not another sd card- why?

We have a medical office that has a Partner Version 6.1. Everything was working great until they added some new sets. The intercom buttons did not show up on the new sets. So we reformatted their...
Forum: Small and Medium Business Communications 02-29-2012, 06:42 AM
Replies: 3
Views: 18,005
Posted By stutzb
Forum: Small and Medium Business Communications 02-29-2012, 06:39 AM
Replies: 3
Views: 18,005
Posted By stutzb
Partner Version SD card upgrade process question

Upgrading. Some of the Partner Version manuals tell how to do SD card software upgrades through the system with the software on a laptop. Recently we have been told to pull the sd card out and do...
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