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Search: Posts Made By: nfanto
Forum: IP Office Contact Center 06-20-2017, 07:34 AM
Replies: 0
Views: 781
Posted By nfanto
leave Call in Progress when a is call not answered

Hi

I search the parameter or flag for have the call "in Process" (the caller don't pay the call during the hold) when the caller is in hold (diffution of holdmusic and waiting message) before to...
Forum: IP Office Contact Center 06-20-2017, 07:20 AM
Replies: 3
Views: 1,557
Posted By nfanto
hi Thank you for your answer. You're...

hi

Thank you for your answer.

You're right i have the topic name on the UI agent, but that is on Avaya software.
I use the TAPI for a third party application.


In fact, i need to put an...
Forum: IP Office Contact Center 05-24-2017, 12:18 PM
Replies: 3
Views: 2,337
Posted By nfanto
Smile I search some thing like that for my customer...

I search some thing like that for my customer (actually in 9.1 but if that is the solution the upgrade can be do).

In which doc you seen that (Phone Number Transmission) ?

Regard
Forum: IP Office Contact Center 05-24-2017, 12:11 PM
Replies: 2
Views: 1,429
Posted By nfanto
Maybe the time zone is not ok in the IPOCC. I...

Maybe the time zone is not ok in the IPOCC.
I have the same problem in the supervisor Agent log view.

Check in the windows serveur control panel the hours is ok (good time zone).

After you...
Forum: IP Office Contact Center 05-24-2017, 12:03 PM
Replies: 8
Views: 3,985
Posted By nfanto
For change the format of the hours (12hr to...

For change the format of the hours (12hr to 24hr), the IPOCC is based to the Windows Server.
So change the format to the windows serveur control panel.

After you must to stop the IPOSS services...
Forum: IP Office Contact Center 05-24-2017, 11:30 AM
Replies: 2
Views: 1,570
Posted By nfanto
Hi The mail of the Agents and IPOCC SIP...

Hi

The mail of the Agents and IPOCC SIP User is Disable ?

regard
Forum: IP Office Contact Center 05-24-2017, 11:24 AM
Replies: 3
Views: 1,557
Posted By nfanto
How to change the called Adress - IPOCC

Hi

My customer need to identify the External Number using for contact her.
For the call flow and routing ICR, that is OK, that works good.

But we need this information in the agent call (in...
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