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Forum: IP Office Contact Center 11-13-2015, 08:44 PM
Replies: 6
Views: 10,118
Posted By covar
A "Critical Patch" was released on October 15 on...

A "Critical Patch" was released on October 15 on the support site. I installed the patch, and queue of customers is working. I'm having problems with reporting now. Some basic statistics are not...
Forum: IP Office Contact Center 10-27-2015, 01:11 PM
Replies: 6
Views: 10,118
Posted By covar
Question I've tried to create the Call Flow so when Agents...

I've tried to create the Call Flow so when Agents are busy and no available agents exist, the call plays an announcement and wait for Available agents on the AG Group. I believe this is not only...
Forum: IP Office Contact Center 09-29-2015, 06:21 PM
Replies: 6
Views: 10,118
Posted By covar
http://support.avaya.com/forums/C:\Users\Pablo\Des...

http://support.avaya.com/forums/C:\Users\Pablo\Desktop\callflow.png
Forum: IP Office Contact Center 09-29-2015, 06:20 PM
Replies: 6
Views: 10,118
Posted By covar
Hi. I'm having an issue with a call flow. I have...

Hi. I'm having an issue with a call flow. I have a topic configured and need the classic setup where if no agents are available, a "Queue announcement" will be played to the caller, letting them know...
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