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Forum: Contact Center Applications 04-17-2015, 01:47 AM
Replies: 2
Views: 6,040
Posted By geige1
Hi, first of all thanks for Your answer. ...


first of all thanks for Your answer.
I have to explain the situation more detailled. The Agent is using One-X Agent for communication with customer and changing ACD states (no IC Agent...
Forum: Contact Center Applications 04-07-2015, 06:45 AM
Replies: 2
Views: 6,040
Posted By geige1
Question Interaction Center ACD AUX/ACW state

Hello all,

My customer is using AIC 7.3 and we have the following problem:
When an agent is logged on ACD via AIC he is not able to switch from an AUX state to ACW. Neither with a hardphone nor...
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