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Forum: Contact Center Applications 01-11-2013, 01:18 AM
Replies: 0
Views: 7,498
Posted By serhatitu
Pds - sms

Hello,

we are using PDS 4.2.0

is it possible to send SMS to custumer, who PDS can not reach?
Forum: Contact Center Applications 12-24-2012, 02:27 AM
Replies: 0
Views: 6,951
Posted By serhatitu
PDS 4.2.0 Infinite List Record Field Update

Hello,
We are using (Avaya Proactive Contact 4.2.0) in our company.

i have an infinite list, how can i update an existing record?
A record have 5 field in my calling list...
Forum: Contact Center Applications 12-11-2012, 05:39 AM
Replies: 0
Views: 10,611
Posted By serhatitu
CMS 16.3 User update

Hello ,
We are using CMS Supervisor 16.3
We want to update usernames of existing users.
There are more than 1000 users.
Normally we do it from dictionary->login Identifications

Is there...
Forum: Contact Center Applications 10-15-2012, 09:06 AM
Replies: 0
Views: 7,923
Posted By serhatitu
StatfilePump- Avaya Proactive Contact

Hello,
We are using (Avaya Proactive Contact 4.2.0) in our company.

Sometimes we can not take reports from Analyst Program.
Then i note the tran numbers and execute statfilepump command....
Forum: Contact Center Applications 09-14-2012, 03:52 AM
Replies: 2
Views: 9,618
Posted By serhatitu
thanks for your information

thanks for your information
Forum: Contact Center Applications 09-07-2012, 08:59 AM
Replies: 2
Views: 9,569
Posted By serhatitu
thanks its unreasonable :(

thanks
its unreasonable :(
Forum: Contact Center Applications 09-07-2012, 08:53 AM
Replies: 5
Views: 11,319
Posted By serhatitu
Hello, thanks for your answers. Firstly, we...

Hello,
thanks for your answers.
Firstly, we take this error rarely
Secondly, our job names are shorter than 15 characters
Thirdly, you are correct that we take this error when joining job

and...
Forum: Contact Center Applications 09-07-2012, 08:52 AM
Replies: 5
Views: 11,319
Posted By serhatitu
PDS Error : E29952

Hello,
thanks for your answers.
Firstly, we take this error rarely
Secondly, our job names are shorter than 15 characters
Thirdly, you are correct that we take this error when joining job
Forum: Contact Center Applications 08-14-2012, 12:50 AM
Replies: 5
Views: 11,319
Posted By serhatitu
PDS Error : E29952

We use PDS 4.2.0 in our company.

Sometimes we take E29952 error.
When does this error occur and how can we solve this problem?
I could not find any solution from the documents.
Thanks for your...
Forum: Contact Center Applications 07-30-2012, 03:43 AM
Replies: 0
Views: 6,079
Posted By serhatitu
PDS Error : A 'No Further Work' request is in progress

When we take this error message and is there any solution?

A 'No Further Work' request is in progress
Forum: Contact Center Applications 07-02-2012, 04:44 AM
Replies: 2
Views: 9,618
Posted By serhatitu
AVAYA PDS 4.0 to see "Recalls" in PDS Supervisor Program

Hello,
is it possible to see recalls in PDS supervisor monitor screens (Not in unix screens).?
Our team leaders uses PDS supervisor program.They can see Phone calls left below Job Details menu but...
Forum: Contact Center Applications 06-07-2012, 12:59 AM
Replies: 2
Views: 9,569
Posted By serhatitu
Proactive Contact 4.2.0 real time record selection problem

Hello,
We are using (Avaya Proactive Contact 4.2.0) in our company.

We have a problem in real time record selection because of infinity job name.
For example in the morning we have...
Showing results 1 to 12 of 12

 
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