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Forum: Support Site Feedback Community 06-20-2012, 10:55 AM
Replies: 1
Views: 7,217
Posted By jharling
Question tozbeki, Could you please indicate for...

tozbeki,

Could you please indicate for which product you are trying to administer?

Thank you in advance,
Forum: Support Site Feedback Community 06-14-2012, 12:22 PM
Replies: 3
Views: 8,934
Posted By jharling
Exclamation Hi meiere, From our Avaya IT group, there...

Hi meiere,

From our Avaya IT group, there was a problem with the notifications going out over this past weekend which prevented these service request closure emails from going out to end users. ...
Forum: Support Site Feedback Community 06-12-2012, 04:12 PM
Replies: 3
Views: 8,934
Posted By jharling
Exclamation no update email no case closing message

Hi meiere,

I apologize for this miss by the email notification system. I have created a service request with our IT department - IT729780 is the case number.

Once I have a response, I will...
Forum: Support Site Feedback Community 06-11-2012, 01:47 PM
Replies: 12
Views: 32,121
Posted By jharling
Post Welcome to the Avaya Support Community Feedback Forum!!!

If you have an idea, suggestion, comment, complaint or some feedback about the Avaya Support web site, we want to hear from you. Please start a New Thread or respond to an existing discussion to...
Forum: IP Telephony and Convergence 08-18-2010, 04:19 PM
Replies: 1
Views: 17,985
Posted By jharling
Exclamation Avaya Certification Ethics

To those of you who are planning to take or have taken the Avaya Certification exams, please note that Avaya [does] has an Ethics policy in place regarding improper candidate misconduct in relation...
Forum: ARCHIVE - Support Site Feedback Community 02-19-2010, 08:27 AM
Replies: 9
Views: 27,739
Posted By jharling
Great idea - there are several acronym lists in...

Great idea - there are several acronym lists in InSite. But they are mostly specific to a product group.

Let me see what we can do. Maybe we create a bevy of them, such as:
- Avaya Acronyms...
Forum: ARCHIVE - Support Site Feedback Community 02-18-2010, 06:26 PM
Replies: 3
Views: 12,151
Posted By jharling
Okay - got it. Thanks! We use a design firm...

Okay - got it. Thanks!

We use a design firm for all headers, footers, and overall look and feel. Whatever they and Avaya Marketing says goes. But your feedback still may help sway them on the...
Forum: ARCHIVE - Support Site Feedback Community 02-18-2010, 06:24 PM
Replies: 2
Views: 11,253
Posted By jharling
Not our first choice, agreed. This is directly...

Not our first choice, agreed. This is directly related to how entitlements are granted via user handle/login name.

This is on our list of enhancemnets to be improved in the near future. ...
Forum: ARCHIVE - Support Site Feedback Community 02-12-2010, 10:21 AM
Replies: 12
Views: 25,693
Posted By jharling
Okay - I got it now. Thanks for the picture......

Okay - I got it now. Thanks for the picture... that helps explain alot.

I think I'm going to bump up the pixel size a bit. As I test, the 280x620 is a bit small. Going to try something a bit...
Forum: ARCHIVE - Support Site Feedback Community 02-11-2010, 08:55 PM
Replies: 12
Views: 25,693
Posted By jharling
Verified - cannot see the image of Dalian. ...

Verified - cannot see the image of Dalian.

When you click the paperclip icon in the Reply window, do you see a Browse option to navigate to the image on your PC?
Forum: ARCHIVE - Support Site Feedback Community 02-11-2010, 04:48 PM
Replies: 12
Views: 25,693
Posted By jharling
Testing our large jpg sizes...

Let's see if I can post this one:
Forum: Avaya Aura & Unified Communications 02-10-2010, 04:19 PM
Replies: 2
Views: 20,920
Posted By jharling
Any word on if this roadmap has been put together...

Any word on if this roadmap has been put together and published as of yet?
Forum: Contact Center Applications 02-10-2010, 04:05 PM
Replies: 3
Views: 20,648
Posted By jharling
Really? Where can I access? :)

Really? Where can I access? :)
Forum: ARCHIVE - Support Site Feedback Community 02-09-2010, 05:28 PM
Replies: 2
Views: 9,450
Posted By jharling
Depending on whether the post has been responded...

Depending on whether the post has been responded to or not, about 24-48 hours will pass and the Moderation team will step in to try and answer the forum user's question. If they can't reply with an...
Forum: ARCHIVE - Support Site Feedback Community 01-29-2010, 03:59 PM
Replies: 3
Views: 12,151
Posted By jharling
Gary, In which area specifically? The...

Gary,

In which area specifically? The posts? Headers?
Forum: Enterprise PBX Communications Systems 01-28-2010, 08:34 AM
Replies: 2
Views: 20,090
Posted By jharling
If you have Nortel equipment, you may want to...

If you have Nortel equipment, you may want to access the following link:...
Forum: Enterprise PBX Communications Systems 01-28-2010, 08:33 AM
Replies: 2
Views: 20,090
Posted By jharling
Solution Delivered Avaya Toll Fraud and Security handbook

Is a really, really great resource for understanding both the risks and how to best secure your communications system.

It can be accessed here:...
Forum: Small and Medium Business Communications 01-22-2010, 03:54 PM
Replies: 2
Views: 19,739
Posted By jharling
Wow - thanks Cadena. Your team is both...

Wow - thanks Cadena. Your team is both responsive and amazing!
Forum: Contact Center Applications 01-22-2010, 03:11 PM
Replies: 1
Views: 15,966
Posted By jharling
Oh wait - I found the answer in InSite article...

Oh wait - I found the answer in InSite article KB00102180.


InSite is the best KB ever!
Forum: Contact Center Applications 01-22-2010, 03:11 PM
Replies: 1
Views: 15,966
Posted By jharling
CCE - I can't log in after I changed my password --- HELP!!!

I have release 2.1 CCE... I need help.
Forum: Small and Medium Business Communications 01-22-2010, 03:09 PM
Replies: 2
Views: 19,739
Posted By jharling
Partner time change

How do I change the time on my Partner system???
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