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Forum: IP Office Contact Center 12-20-2016, 05:54 AM
Replies: 1
Views: 1,600
Posted By zgti
IPOCC still not stable

Why is even the latest version (9.1.9) still not stable?
When opening an callflow I get an error about "Relase assertion failed".
When trying to export an callflow the program stops responding and...
Forum: IP Office Contact Center 10-04-2016, 12:17 AM
Replies: 1
Views: 1,493
Posted By zgti
How many calls to IVR...

Like the title says: How many calls can be routed to the IVR at the same time?
Is it the setting in the CHAP Adapter - chap application resource - IVR: 30 channels?
Does this mean 30 calls at the...
Forum: IP Office Contact Center 09-14-2016, 12:47 AM
Replies: 2
Views: 1,631
Posted By zgti
It seems the problem only occurs when the...

It seems the problem only occurs when the supervisor is working in a citrx environment.
When acting directly on the server, there is no problem.

I thought citrix was supported for IPOCC?
...
Forum: IP Office Contact Center 09-07-2016, 04:24 AM
Replies: 0
Moh
Views: 1,194
Posted By zgti
Moh

Hi,

does anybody know, if it is possible to use an external MOH on the IPOCC?
In the past, you could use the MOH from the I55, and use MHX1 to MHX4 to connect to CIE.
Is there an solution for...
Forum: IP Office Contact Center 09-01-2016, 02:38 AM
Replies: 2
Views: 1,631
Posted By zgti
I have made a video to show the problem. When...

I have made a video to show the problem.
When the error occures, I press "F5" to refresh.

Maybe someone knows this problem. If not I will send an official ticket to the support desk.

Regards,...
Forum: IP Office Contact Center 08-30-2016, 12:09 AM
Replies: 2
Views: 1,631
Posted By zgti
Web page has expired

When using the "back-button" in the contact detail report, there always comes an message "Web page has expired". This is very annoying.

Does anyone know a solution for this?

Regards, Peter
Forum: IP Office Contact Center 07-06-2016, 05:27 AM
Replies: 0
Views: 823
Posted By zgti
Counter for disconnect

Hello

Our customer wants to know the next: there is a call via a topic to an agent.
The call gets disconnected. Is there a way to see (maybe a counter?) who has ended the call? The person who...
Forum: IP Office Contact Center 06-29-2016, 03:06 AM
Replies: 3
Views: 994
Posted By zgti
Hi, customer is using version 9.1.6 When...

Hi,

customer is using version 9.1.6
When you have some documentation, please!

Regards, Peter
Forum: IP Office Contact Center 06-29-2016, 01:43 AM
Replies: 3
Views: 994
Posted By zgti
Call recording

Hi,

I know there is a possibility to record a call.
I have programmed a button for this in the IPOCC, in the agent telephone bar.
But, it asks for a topic, or an external destination.
I just...
Forum: IP Office Contact Center 06-16-2016, 04:31 AM
Replies: 2
Views: 2,684
Posted By zgti
Hi, Thanks for your answer. What I want to...

Hi,

Thanks for your answer.
What I want to accomplish is the following:
Customer wants to have a maximum of three calls in que, and a max waiting time of 30 seconds. When the next call arrives,...
Forum: IP Office Contact Center 06-15-2016, 06:11 AM
Replies: 2
Views: 2,684
Posted By zgti
Which logic to use?

Hello,

does anyone know the exact meaning of "c.positionInQueue"?
I have a taskflow. (See attachment).
In the logic "Calls in Queue?" I have this:

(q(5961 NL Afspraak)[].callsInQueue + ...
Forum: IP Office Contact Center 05-26-2016, 12:55 AM
Replies: 4
Views: 1,747
Posted By zgti
Hi, I have created this in a logic (Calls in...

Hi,

I have created this in a logic (Calls in que).:

q(IN)[].callsInQueue >= 2
&&
c.positionInQueue == 1
&&
c.waitThisQueue > 15
||
Forum: IP Office Contact Center 05-17-2016, 04:06 AM
Replies: 4
Views: 1,747
Posted By zgti
Problem solved!

Problem solved!
Forum: IP Office Contact Center 05-13-2016, 06:04 AM
Replies: 4
Views: 1,747
Posted By zgti
overflow group

Hi,

Customer wants to have this:
Three calls in queue. Next call comes in. First position in queue has to go to overflow group.
Then second call will be first in queue and third will be second...
Forum: IP Office Contact Center 04-07-2016, 05:41 AM
Replies: 0
Views: 1,144
Posted By zgti
Maximum number of digits to dial

Hi, does anybody know:
Is there a maximum number of digits you can dial in the IPOCC UI?
It seems that 14 is the max.
And when I want to dial a number in Germany, with leading "0" it is fifteen...
Forum: IP Office Contact Center 02-28-2016, 11:58 PM
Replies: 2
Views: 1,757
Posted By zgti
9.1.6 When?

Last Friday the IPO Version 9.1.6 was released.
Doen anybody know when the IPOCC 9.1.6 comes out?

Regards, Peter
Forum: IP Office Contact Center 02-18-2016, 04:08 AM
Replies: 6
Views: 2,585
Posted By zgti
Hi, this should be the...

Hi, this should be the path:C:\ProgramData\Avaya\IP Office Contact Center\VoiceControl\work\Announcements
If you want to use another path you need to use an UNC folder name.

In IPOCC TTrace, you...
Forum: IP Office Contact Center 02-18-2016, 01:23 AM
Replies: 6
Views: 2,585
Posted By zgti
Hi, are you using the correct path for the...

Hi, are you using the correct path for the annoucement files on the IVR-server?
When the ivr script cannot find the wav files, it just continues in the flow without playing the text.
You should be...
Forum: IP Office Contact Center 01-20-2016, 01:43 AM
Replies: 2
Views: 1,917
Posted By zgti
This is the wrong topic. You are now in...

This is the wrong topic. You are now in callcenter topic.

Regards, Peter
Forum: IP Office Contact Center 01-14-2016, 06:48 AM
Replies: 1
Views: 2,255
Posted By zgti
Hi, it is working afterall. What I forgot...

Hi,

it is working afterall. What I forgot was the wrapup-time: 60 seconds.
So, when you make a new call within the wrapup-time, call is distributed to another agent.

Thanks, Peter
Forum: IP Office Contact Center 01-14-2016, 05:47 AM
Replies: 1
Views: 2,255
Posted By zgti
Last agent

Hi, does anybody have an example of a working last agent-config and taskflow?
I have made the settings in the topic->Telephony-Routing
And then made a taskflow.

But, it is not working, calls are...
Forum: IP Office Contact Center 12-28-2015, 01:21 AM
Replies: 10
Views: 5,847
Posted By zgti
Hi, it seems to work when I use this: ...

Hi,

it seems to work when I use this:

agentLoginState("Inkoop 1") == als_pause
||
agentLoginState("Allround 1") == als_pause
But, for our customer there are more then 25 agents. And, agents...
Forum: IP Office Contact Center 12-24-2015, 01:02 AM
Replies: 10
Views: 5,847
Posted By zgti
What do you mean with these keywords. Never heard...

What do you mean with these keywords. Never heard of these before.
Worth the trying, but is there a list of these keywords?

I am considering of making a GRIP-request for this, like an extra...
Forum: IP Office Contact Center 12-21-2015, 04:47 AM
Replies: 10
Views: 5,847
Posted By zgti
So, is there any other logic I can use? Or, is...

So, is there any other logic I can use?
Or, is there another way to accomplish this?

Regards, Peter
Forum: IP Office Contact Center 12-20-2015, 11:49 PM
Replies: 2
Views: 6,419
Posted By zgti
Hi, where are the wav's for your IVR? You...

Hi,

where are the wav's for your IVR?
You need to use this path:
When using a diiferent path then the standard, you need to use UNC.

The path for the wav's in an announcement in taskflow is...
Showing results 1 to 25 of 44

 
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