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Forum: Avaya Aura & Unified Communications 05-02-2018, 09:06 AM
Replies: 0
Views: 1,359
Posted By crodie
TN's, COR's and Service Observe

We are using G650's V7 and we are looking to setup a COR with Service Observe for each department. Is the best practice to setup a separate TN and COR with Service Observe permissions for each...
Forum: Avaya Aura & Unified Communications 04-24-2018, 11:29 AM
Replies: 2
Views: 3,139
Posted By crodie
Programming COR for Service Observing

We are using a CM 7. I want to setup a separate COR for each department so that the supervisor can only observe their respective ACD agents and not ACD agents from other departments. Any...
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