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Search: Posts Made By: norma19
Forum: Messaging 03-02-2015, 06:23 AM
Replies: 0
Views: 5,711
Posted By norma19
Avaya Aura Conferencing: Call Feedback/Corruption

On occasion some of our users have experienced feedback when joining a conference call. This is either a constant ringback whilst connected to the meeting or the bleep sound that plays when someone...
Forum: Avaya Aura & Unified Communications 02-09-2015, 03:08 AM
Replies: 1
Views: 8,251
Posted By norma19
Avaya Collaboration Services Software

I currently have Avaya Collaboration Services in my start menu which I believe I downloaded when I joined another companies web conference.

This allows me to configure my conference bridge so...
Forum: IP Telephony and Convergence 11-21-2014, 02:09 AM
Replies: 2
Views: 11,925
Posted By norma19
Help With CMG Alarms

Hello,

I have a few minor alarms and warnings on our ESS.

I have looked everywhere on the internet and everything refers me to the media gateways alarm guide however the guide doesn't...
Forum: IP Telephony and Convergence 10-01-2014, 07:03 AM
Replies: 1
Views: 11,272
Posted By norma19
Vectoring: VDN Override Settings

Hello,

We are currently planning on moving our IVR menu's from a cloud based platform down on to our CM.

With the set up we will have a sequence of VDN's that the call will flow through in...
Forum: Avaya Aura & Unified Communications 09-30-2014, 11:26 AM
Replies: 3
Views: 4,373
Posted By norma19
Dual Headset For Attendant Monitoring

Could anyone confirm if there is any way to use a second USB headset with one-x attendant so that a team leader could listen in on the calls for quality checks.

On the normal IP handsets we use...
Forum: IP Telephony and Convergence 09-19-2014, 11:24 AM
Replies: 1
Views: 3,975
Posted By norma19
Select Route Pattern Based On Extension Range

Hello,

My company currently have two ISDN trunks that are intented to be used as a backup for one specific team.

The backup ISDN's would be used in an outage of our primary and backup SIP...
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