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Forum: Contact Center Applications 12-22-2015, 02:35 PM
Replies: 1
Views: 4,049
Posted By guaja
Extracting WEB Chat transcripts

Has anyone been successful in extracting the web chat transcripts from the multi media server directly. If so what process did you use? Trying to extract and sent to a data warehouse.
Forum: Contact Center Applications 07-02-2015, 12:08 PM
Replies: 1
Views: 6,364
Posted By guaja
AML latency with CS1000M

I am glad to see that this topic was entered. I am interested in knowing what is the maximum acceptible latency between the CS1KM and Avaya Aura Contact Center 6.4. I am getting ready to move my...
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