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Search: Posts Made By: johnson75
Forum: Contact Center Applications 07-15-2021, 11:55 AM
Replies: 0
Views: 5,715
Posted By johnson75
Dual call -- Single call to two agents?

Has anyone encountered an AACC SIP scenario where a single call (unique CLID) ends up being "split" into two Calling Line IDs, with identical treatments and identical timestamps (announcements, menu,...
Forum: Contact Center Applications 05-10-2021, 09:37 AM
Replies: 2
Views: 8,836
Posted By johnson75
Could be a race condition. Are these agents using...

Could be a race condition. Are these agents using any break timer? We had this issue and had to insert a 2-sec brake in Call Presentation class.
Forum: Contact Center Applications 05-07-2021, 10:58 AM
Replies: 0
Views: 6,058
Posted By johnson75
Standby CCMM won't accept license

Our standby CCMM will not accept our license. We receive an error message stating the FQDN is "too long" (over 29 characters). We have shortened the name, and no longer get an error message, but CCMM...
Forum: Contact Center Applications 08-20-2019, 12:30 PM
Replies: 1
Views: 7,929
Posted By johnson75
I may have answered my own question. With 6.4 you...

I may have answered my own question. With 6.4 you have a Multimedia and Voice combined database of 600GB (based on sizing parameters); 7.0 breaks out the Multimedia and Voice databases onto two...
Forum: Contact Center Applications 08-20-2019, 07:43 AM
Replies: 1
Views: 7,929
Posted By johnson75
Historical storage database REDUCED - SIP AACC 7.0

We are migrating from SIP AACC 6.4 to 7.03 and found that after the migration our historical database "actual" size (available disk space) has decreased by a factor of 3, even though our hard drives...
Forum: Contact Center Applications 08-28-2017, 07:32 AM
Replies: 5
Views: 12,892
Posted By johnson75
ASSIGN c_play_and_collect_gv TO voicexml ASSIGN...

ASSIGN c_play_and_collect_gv TO voicexml
ASSIGN gv_Normal_Business_Hours TO prompttoplay
ASSIGN "4" TO numberofdigits
ASSIGN 9999 TO digits_dn_cv
Forum: Contact Center Applications 10-13-2016, 10:37 AM
Replies: 0
Views: 8,951
Posted By johnson75
Agent showing up as UNDETERMINED in AACC Realtime Agent Displays

On occasion we will see the word UNDETERMINED listed under "In Contact Status" in the Agent RTD for a particular CSR. The CSR cannot receive any calls and cannot change their state even when the go...
Showing results 1 to 7 of 7

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