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Forum: Contact Center Applications 09-16-2013, 05:07 AM
Replies: 0
Views: 7,292
Posted By paulrs
Pseudo ACD on Avaya CMS

Hi all, anyone familiar with CMS Pseudo ACD.
I m trying to migrate CMS r13 data to CMS r16 as Pseudo ACD.
Is it supported?
Do i need to perform R3 Migration before attempting to load Pseudo ACD?
Forum: Avaya Aura & Unified Communications 08-12-2013, 05:02 PM
Replies: 1
Views: 8,544
Posted By paulrs
Access the SAL and try removing the Default IP...

Access the SAL and try removing the Default IP configured (Pointing to Avaya )
Forum: Small and Medium Business Communications 08-12-2013, 04:47 PM
Replies: 3
Views: 18,871
Posted By paulrs
IP500 Voice Networking License On IP500 and...

IP500 Voice Networking License
On IP500 and IP500 V2 systems, Small Community Networking requires one or more additional licenses.
QSIG, H.323 and SCN capabilities are not enabled by default in the...
Forum: Contact Center Applications 08-12-2013, 04:32 PM
Replies: 1
Views: 7,492
Posted By paulrs

Hi all,
Read that AML based AACC does not support out of the box screen POP, has anyone done screen POP using .Net CCT Client. Can shed some light ? Thanks
Forum: Support Site Feedback Community 08-12-2013, 04:28 PM
Replies: 5
Views: 23,978
Posted By paulrs
Use Avaya SSO for avaya-learning portal login. ...

Use Avaya SSO for avaya-learning portal login.
Check your certifications @ https://i7lp.integral7.com/durango/do/login?ownername=avaya&channel=avaya&basechannel=integral7
Note: Separate login...
Forum: Avaya Aura & Unified Communications 08-13-2012, 05:18 PM
Replies: 1
Views: 13,763
Posted By paulrs
Multi location dial plan

Cm 6.0 is having 6 digit extension eg 13-6000.
However user could reach each other by dialing 6xxx (4 digit).
How do we implement this setup ?
-There is no location prefix configured
- the...
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