Forum: IP Office Contact Center
12-12-2018, 12:08 AM
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Replies: 0
Views: 758
Break on a button
Hello,
I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that,...
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Forum: Small and Medium Business Communications
12-11-2018, 01:26 AM
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Replies: 1
Views: 1,198
IP500v2 WebManager not loaded
Hello,
I have tried to use the webmanager tool for IP500v2 but it stuck at loading.
https://i.imgur.com/cPQaYSI.png
I have tried to re-upload the system files to SD card but couple of files...
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Forum: IP Office Contact Center
10-04-2017, 06:51 AM
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Replies: 2
Views: 947
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Forum: IP Office Contact Center
10-04-2017, 06:15 AM
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Replies: 3
Views: 2,053
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Forum: IP Office Contact Center
09-26-2017, 06:12 AM
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Replies: 3
Views: 2,053
Unfortunately we stil have problem with that...
Unfortunately we stil have problem with that character encoding.
The Agent Web client change the "ű" and "ő" to q. I'm not sure if it is caused by the Tomcat WWW encodig. Any Idea how to fix it ?
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Forum: IP Office Contact Center
09-13-2017, 03:19 AM
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Replies: 3
Views: 2,053
Never mind..
It seems it is a bug in bulit-in...
Never mind..
It seems it is a bug in bulit-in java script, because the outgoing messages are OK, but the incommings are bad in the Proxy log, but was OK in the application wich call the JavaScript.
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Forum: IP Office Contact Center
09-13-2017, 02:37 AM
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Replies: 3
Views: 2,053
IPOCC webchat - character coding
Hello,
Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we have proleblwm with character coding when non-english...
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Forum: IP Office Contact Center
04-27-2017, 03:05 AM
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Replies: 6
Views: 4,369
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Forum: IP Office Contact Center
04-26-2017, 05:21 AM
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Replies: 6
Views: 4,369
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Forum: Small and Medium Business Communications
04-24-2017, 02:18 AM
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Replies: 0
Views: 1,897
Block caling huntgroup memebers
Hello,
In the customer IPO system (R10), there is a ServiceDesk huntgroup. They want to block calling the individual group members (only allowed for several privileged extension), only the...
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Forum: Avaya Aura & Unified Communications
03-06-2017, 03:28 AM
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Replies: 0
Views: 2,135
Adjunct route failover
Hello,
Does anybody have experience with the adjunct route failover? As I understand the feature description of adjunct route vector command, it will skip the next (and only one step) announcement...
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Forum: IP Office Contact Center
11-30-2016, 05:32 AM
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Replies: 6
Views: 4,369
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Forum: IP Office Contact Center
11-28-2016, 04:31 AM
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Replies: 6
Views: 4,369
IPOCC custom reporting
Hello,
We need to create custom reports for our customer, which will contain calculations, so the built-in reports is not suitable, but can provide base data.
I have 2 possibilities (I think):
...
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Forum: Small and Medium Business Communications
11-14-2016, 09:26 AM
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Replies: 2
Views: 5,087
IPO R10 import Users
Hi,
I want to import 300+ Users from a csv file into the new IPO R10 system, and experienced the Name fileds of the sample file are ignored and NewUserxxxx format name is generated. Is it a bug of...
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Forum: IP Office Contact Center
11-09-2016, 04:04 AM
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Replies: 1
Views: 2,117
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Forum: IP Office Contact Center
10-12-2016, 02:57 AM
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Replies: 4
Views: 1,983
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Forum: IP Office Contact Center
10-12-2016, 02:51 AM
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Replies: 4
Views: 1,983
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Forum: IP Office Contact Center
10-11-2016, 02:34 AM
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Replies: 3
Views: 1,897
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Forum: IP Office Contact Center
10-11-2016, 02:26 AM
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Replies: 4
Views: 1,983
Wallboard
Hello,
My customer would like more sophisticated data on wallboard. They have 2x 9 skill and we need topic statistics (Answared, Lost, and waiting calls).
I start build wallboard with Single...
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Forum: IP Office Contact Center
10-10-2016, 04:22 AM
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Replies: 2
Views: 2,567
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Forum: IP Office Contact Center
10-10-2016, 04:21 AM
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Replies: 3
Views: 1,921
Yes I have check this, however I did not...
Yes I have check this, however I did not understand why need an AgnetGroup in the call flow if the IVR will handle the call.
It seems this is normal and logic behavior of dialer, because the dialer...
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Forum: IP Office Contact Center
09-21-2016, 08:59 AM
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Replies: 3
Views: 1,921
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Forum: IP Office Contact Center
09-19-2016, 05:40 AM
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Replies: 3
Views: 1,921
Dialer
Hello,
Is the IPOCC dialer can make IVR based outgoing campaign?
I mean the dialer got a list os numbers, start dialing out based on the campaign settings, and when a customer answer the call,...
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Forum: IP Office Contact Center
09-12-2016, 06:26 AM
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Replies: 2
Views: 2,567
IPOCC Most idle agent
Hello,
One of my customer experienced, their Agents did not got equal amount of calls. The expectation is the most idle agent get the next call.
What is the default call routing method of...
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Forum: IP Office Contact Center
09-08-2016, 01:32 AM
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Replies: 9
Views: 2,587
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