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Forum: Contact Center Applications 05-25-2011, 12:08 PM
Replies: 0
Views: 13,091
Posted By qgudex
Is it possible to connect a cell phone to a call center?

Is it possible, or what is the best practice, for connecting a cell phone to a call center? We do not have a UC server, and would like to accomplish without purchasing any add-ons.
Forum: Enterprise PBX Communications Systems 06-08-2010, 11:11 AM
Replies: 1
Views: 24,691
Posted By qgudex
How to Import into "intra-switch cdr" Table?

We've recently upgraded to CM 5.2.1 and implemented a call accounting solution and quickly noticed that we were only capturing external phone calls (no station to station calls). I now understand...
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