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Forum: IP Office Contact Center 06-22-2016, 11:53 AM
Replies: 1
Views: 1,364
Posted By conno50
Adding an Agent to active IPOCC

Just curious about adding a new Agent to an active IPOCC environment and the impact it might have on the call processing. Would like to add myself as an Agent to better understand how it works. Is...
Forum: Messaging 06-20-2016, 07:32 AM
Replies: 5
Views: 14,864
Posted By conno50
Duplicate email messages after single VM msg

For some reason we have been receiving a duplicate email message stamped From:WITHHELD in our Outlook mailbox after receiving a single vm message. Avaya Support has been working on this SR for two...
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