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Search: Posts Made By: hill23
Forum: Contact Center Applications 04-06-2018, 05:46 AM
Replies: 4
Views: 10,918
Posted By hill23
Resurrected an old thread here! CBC = Call...

Resurrected an old thread here!

CBC = Call by Call stats, and they are configured & run from CCMA. They enable you to follow a contacts progress from arrival in the contact centre to when it...
Forum: Avaya Aura & Unified Communications 11-30-2017, 09:19 AM
Replies: 2
Views: 1,769
Posted By hill23
According to the Product Compatibility Matrix,...

According to the Product Compatibility Matrix, HMS 400 is only compatible with CM versions 6.0.1, 6.2, 6.2.4 & 6.3. However that said, a question has been asked of Avaya support is it compatible,...
Forum: Contact Center Applications 08-17-2017, 07:19 AM
Replies: 1
Views: 2,026
Posted By hill23
If you're talking about AACC, you have to have...

If you're talking about AACC, you have to have added at least one CCMA/CCMS in the local view in Orchestration Designer in order to import into OD. Once you have added a CCMA/CCMS the associated...
Forum: Contact Center Applications 11-27-2015, 06:26 AM
Replies: 2
Views: 5,646
Posted By hill23
Hi Christian, I can't open your...

Hi Christian,

I can't open your attachment, but can suggest 2 possible reasons for what you are seeing.

Even with the Call Force Delay set to 0, I have seen instances where an agent is...
Forum: Contact Center Applications 11-27-2015, 05:46 AM
Replies: 2
Views: 3,123
Posted By hill23
Hi, MQA is really the predecessor to...

Hi,

MQA is really the predecessor to AACC, as it enables agents to login to up to 5 ACD queues on a CS1k without an AACC6 connected.

AACC6 (& NES CC6, CC7 & Symposium) introduces Skill...
Forum: Contact Center Applications 09-21-2015, 05:34 AM
Replies: 2
Views: 3,513
Posted By hill23
Hi, I believe there are 2 mib files on...

Hi,

I believe there are 2 mib files on the AACC and they can found in the following folders on the server:-

NB-FLT.mib - D:\Avaya\Contact Center\Manager Server\data

RR-AACCDB.mib -...
Forum: Avaya Aura & Unified Communications 07-27-2015, 05:22 AM
Replies: 5
Views: 6,174
Posted By hill23
Although I haven't had any experience of this...

Although I haven't had any experience of this problem, I believe that the problem is resolved in the latest Desktop Message Client, which is currently 05.01.03.05

Regards,
Paul.
Forum: Contact Center Applications 01-16-2015, 10:32 AM
Replies: 3
Views: 3,289
Posted By hill23
Hi, If you're referring to access for CCMA...

Hi,

If you're referring to access for CCMA and Element Manager, then Internet Explorer 11 is officially supported with SP13 & 14, but has to be run in compatibility mode. Only the 32 Bit version...
Forum: Contact Center Applications 07-31-2014, 05:49 AM
Replies: 3
Views: 4,371
Posted By hill23
CCT Restore

Hi,

Don't know if you've done this yet, but as stated you can do a back up of your CC7, then restore it to your AACC6. However you have to restore the CCMS & CCT databases as a matched set at...
Forum: Contact Center Applications 10-31-2013, 05:57 AM
Replies: 1
Views: 5,909
Posted By hill23
Hi, I'm not experienced in WFM, but maybe...

Hi,

I'm not experienced in WFM, but maybe the following may point you in the right direction.

Firstly, the big change from CC6 to AACC 6.x was the switch from sybase to cache for the...
Forum: Contact Center Applications 10-03-2013, 08:08 AM
Replies: 2
Views: 9,547
Posted By hill23
AACC6.3 - CCT user can't login after name change.

Hi there,

Has anyone any suggestions as to what may be causing the following.

Customer has a AACC6 full multimedia solution, CCMS, CCT & CCMM. They are using AAAD in a hotdesking environment....
Forum: Contact Center Applications 07-11-2013, 02:49 AM
Replies: 5
Views: 14,771
Posted By hill23
May be a late....but

Hi Tony,

Disposition codes are only for outbound contacts.

The equivalent for inbound voice contacts is probaly going to be Activity Codes. These are programmed on the CCMA under...
Forum: Contact Center Applications 04-18-2013, 07:31 AM
Replies: 3
Views: 12,802
Posted By hill23
Hi, Multiple call handling isn't possible...

Hi,

Multiple call handling isn't possible if you are referring to voice contacts. However if you have a multi-media server, then there is a feature called multiplicity. This will allow an agent...
Forum: Contact Center Applications 04-01-2012, 02:35 AM
Replies: 3
Views: 14,294
Posted By hill23
The only configuration settings available once an...

The only configuration settings available once an email server and mailboxes are configured, are the scan interval which has to set to at least 1 minute and has a maximum setting of 240 minutes, &...
Forum: Contact Center Applications 11-28-2011, 08:24 AM
Replies: 0
Views: 15,337
Posted By hill23
AACC 6.2 CCMS Port usage

Hi All,

Anyone able to cast light this issue encountered when installing a AACC 6.2 (SP4 + patch 10 & 11) CCMS only. (CCMA on seperate server & no CCT server)

All went well untill customer...
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