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Search: Posts Made By: thiel2
Forum: IP Office Contact Center 03-18-2020, 02:53 PM
Replies: 3
Views: 1,065
Posted By thiel2
Forwarding hunt group calls requires the group be...

Forwarding hunt group calls requires the group be Sequential or Rotary. As you've found out, Twinning works with all group types, and is probably a better option anyway, as if she is on a twinned...
Forum: Small and Medium Business Communications 02-18-2020, 08:23 AM
Replies: 2
Views: 2,613
Posted By thiel2
Unfortunately no. Features like the Night Service...

Unfortunately no. Features like the Night Service button and being the "Receptionist" station for voicemail are hard coded into the system.

Your easiest solution is to go to the control unit and...
Forum: IP Office Contact Center 02-14-2020, 08:19 AM
Replies: 5
Views: 1,156
Posted By thiel2
You are correct, the * in the Incoming Number...

You are correct, the * in the Incoming Number field means match ANY incoming DID, and the destination was set to the short code for Clear Call. With the Incoming CLI field empty, those parameters...
Forum: Small and Medium Business Communications 02-14-2020, 08:16 AM
Replies: 1
Views: 2,435
Posted By thiel2
Hold time is a system-wide setting, not per-user

Hold time is a system-wide setting, not per-user
Forum: IP Office Contact Center 01-24-2020, 02:07 PM
Replies: 5
Views: 1,203
Posted By thiel2
On the IP 500 there are short codes that start...

On the IP 500 there are short codes that start with **75, followed by X's, specific telephone numbers, area codes, etc., trying to match that dial string being sent over from the SE...
Forum: IP Office Contact Center 01-24-2020, 02:06 PM
Replies: 5
Views: 1,203
Posted By thiel2
You're misreading those short codes in the User...

You're misreading those short codes in the User Rights

8N - means match any string of numbers that begins with 8
**75N - means create a dial string consisting of **75 and everything that came...
Forum: Small and Medium Business Communications 01-24-2020, 08:32 AM
Replies: 1
Views: 2,689
Posted By thiel2
So you must already have some kind of short codes...

So you must already have some kind of short codes set up so that when you dial extensions on the remote pbx it routes through the 2nd PRI?

For instance, if your local extensions are all in the...
Forum: IP Office Contact Center 01-21-2020, 12:36 PM
Replies: 5
Views: 1,203
Posted By thiel2
You should be able to right click and copy the...

You should be able to right click and copy the existing 75:MATH LD ARS table, then right click and paste the copy. Rename it MATH Intl. The ARS table number will be added automatically.

Go the the...
Forum: Messaging 12-10-2019, 08:17 AM
Replies: 2
Views: 8,907
Posted By thiel2
If the wav files are to reside in the...

If the wav files are to reside in the /opt/vmpro/Wavs directory, connect to https://<ip address>:7070 and select File Manager under Applications.

Select the VMProCustomPrompts directory, and...
Forum: Small and Medium Business Communications 11-27-2019, 03:08 PM
Replies: 5
Views: 3,089
Posted By thiel2
Upgrade via Web Manager using the iso The...

Upgrade via Web Manager using the iso

The ova is used when installing a new virtual machine in your ESXi environment. If deploying a new machine, go through the ignition process, make it an...
Forum: Small and Medium Business Communications 11-27-2019, 08:24 AM
Replies: 5
Views: 3,089
Posted By thiel2
Danger Will Robinson!! * Server...

Danger Will Robinson!!



* Server Edition or App Server MUST be on v 10.0 at least before going to r11.0+
* Updates from 9.1 and below will have nearly full /boot partitions
...
Forum: IP Telephony and Convergence 11-25-2019, 08:37 AM
Replies: 4
Views: 2,378
Posted By thiel2
What system are you connecting to? IP...

What system are you connecting to?

IP Office?

Do you have the Avaya Deskphone H.323 6.8.2 Software for the 9608/9608G/9611G/9621G/9641G/9641GS and J169/J179 files in the primary folder?
...
Forum: Small and Medium Business Communications 10-30-2019, 03:49 PM
Replies: 2
Views: 3,012
Posted By thiel2
If you were dealing with a single IP 500 control...

If you were dealing with a single IP 500 control unit, you would have a short code of 9N / Dial / N / 50:Main to take what you dialed after 9 and send it to the ARS table that sends the call out on...
Forum: Small and Medium Business Communications 09-26-2019, 11:08 AM
Replies: 3
Views: 3,308
Posted By thiel2
https://downloads.avaya.com/css/P8/documents/10104...

https://downloads.avaya.com/css/P8/documents/101047024
Forum: IP Telephony and Convergence 09-24-2019, 12:38 PM
Replies: 2
Views: 1,387
Posted By thiel2
Ensure that your local subnet is NOT the same as...

Ensure that your local subnet is NOT the same as the IP Office. Ensure that you have a default route in the IP Office back to the Sonicwall.
Forum: Small and Medium Business Communications 09-24-2019, 12:36 PM
Replies: 3
Views: 3,308
Posted By thiel2
J139 phones do not support H.323 signalling, only...

J139 phones do not support H.323 signalling, only SIP.

Delete your H.323 extension (leave the User, it is fine)
Create a new SIP extension instead

The license is still an Avaya IP Endpoint...
Forum: IP Telephony and Convergence 09-18-2019, 08:24 AM
Replies: 6
Views: 1,717
Posted By thiel2
Lets revisit how you access the Viking Ring Down...

Lets revisit how you access the Viking Ring Down from the IPO.

Are you dialing a short code? Do you have a line appearance?

If you are dialing a short code, how is it set up?

Usually you...
Forum: IP Telephony and Convergence 09-17-2019, 10:32 AM
Replies: 7
Views: 3,909
Posted By thiel2
So during the course of the day, you are changing...

So during the course of the day, you are changing the base extension to match the user extension as the users move around the campus and use different phones?

Or are you trying to line up your...
Forum: IP Telephony and Convergence 09-17-2019, 08:54 AM
Replies: 7
Views: 3,909
Posted By thiel2
You have a bit of a conundrum because the phones...

You have a bit of a conundrum because the phones are IP phones. IP phones retain the extension number that they are registered to the system with. This is why you can unplug an IP phone, move it to a...
Forum: IP Telephony and Convergence 09-16-2019, 09:41 AM
Replies: 6
Views: 1,717
Posted By thiel2
700504556 IS the com code for a Combo Card -...

700504556 IS the com code for a Combo Card - Digital Stations on 1-6, Analog Stations on 7-8, ATM-4 on 9-12. Maximum of 2 supported on the IP 500 V2 control unit.

So unless you're using ports 7...
Forum: IP Telephony and Convergence 09-10-2019, 08:44 AM
Replies: 6
Views: 1,717
Posted By thiel2
Does the audio ever kick in, like after about 3...

Does the audio ever kick in, like after about 3 seconds?

How are you accessing the ring-down from the IPO? Are you dialing a short code, or have you added a line appearance?

Are you in Basic or...
Forum: Small and Medium Business Communications 08-30-2019, 12:17 PM
Replies: 3
Views: 3,208
Posted By thiel2
You create a hunt group, no members, no...

You create a hunt group, no members, no voicemail, probably check the box to exclude from directory. Give it a name like "RouteCalls" and an extension number like say 1000

On a supervisor's phone,...
Forum: Small and Medium Business Communications 08-30-2019, 09:23 AM
Replies: 3
Views: 3,208
Posted By thiel2
Is it for temporary closure or a change to the...

Is it for temporary closure or a change to the department's operating hours?

If a permanent schedule change, no, it needs to be done in VM Pro Client

If a temporary closure, you can do things...
Forum: Small and Medium Business Communications 08-15-2019, 07:49 AM
Replies: 2
Views: 2,908
Posted By thiel2
In the SIP trunk URI, use either */*/* or...

In the SIP trunk URI, use either */*/* or Auto/Auto/Auto (depends on the release of your IPO) - make sure outgoing group id is unique for the URI.

Now the ARS will honor the Ns87654321 telephone...
Forum: Telephones, Adjuncts, and Adapters 08-09-2019, 12:48 PM
Replies: 5
Views: 8,520
Posted By thiel2
* Download and unzip the H.323 6.8.1 Software...

* Download and unzip the H.323 6.8.1 Software from Avaya support site
* Upload the files to the IPO
* Power up the phone, answer NO at the Auto Provision question
* Go into Admin,...
Showing results 1 to 25 of 351

 
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