Forum: Small and Medium Business Communications
11-05-2017, 08:52 PM
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Replies: 9
Views: 2,377
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Forum: Small and Medium Business Communications
05-14-2015, 09:49 PM
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Replies: 5
Views: 52,118
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Forum: Small and Medium Business Communications
05-14-2015, 08:37 PM
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Replies: 3
Views: 6,526
Hi
With Wireshark installed on your laptop,...
Hi
With Wireshark installed on your laptop, you will need to have your laptop capturing the data flowing between the IP Office and the Ethernet switch it is connected to.
If you connect your...
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Forum: IP Office Contact Center
05-14-2015, 07:36 PM
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Replies: 6
Views: 3,762
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Forum: IP Office Contact Center
01-26-2015, 03:53 PM
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Replies: 2
Views: 4,118
Please note:
VMWare as listed in the...
Please note:
VMWare as listed in the deployment guide is the only supported virtualisation host.
Other virtualisation products such as Microsoft Hyper-V have not been verified and are not...
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Forum: IP Office Contact Center
09-03-2014, 09:52 PM
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Replies: 1
Views: 3,123
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Forum: IP Office Contact Center
09-03-2014, 09:49 PM
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Replies: 3
Views: 4,782
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Forum: IP Office Contact Center
08-27-2014, 08:36 PM
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Replies: 3
Views: 4,782
As far as I a aware, IPOCC connects to the IP...
As far as I a aware, IPOCC connects to the IP Office using a SIP Extension, not a SIP Trunk.
A SIP Extension needs the SIP Registrar enabled.
In my lab I have disabled H.323 and SIP Trunk and...
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Forum: IP Office Contact Center
08-20-2014, 07:18 PM
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Replies: 3
Views: 4,763
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Forum: IP Office Contact Center
08-18-2014, 08:27 PM
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Replies: 3
Views: 4,782
Why enable SIP Trunks and H.323 Gatekeeper?
In the IPOCC Deployment Guide and the recently released IPOCC Installation Task Based Guide it states that SIP Trunks and the H.323 Gatekeeper must be enabled
What purpose do these setting have on...
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Forum: IP Office Contact Center
08-18-2014, 07:22 PM
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Replies: 1
Views: 3,123
What are the DNS requirements for IPOCC?
During the installation and when using the Configuration spreadsheet there is the requirement to enter the IP address of a DNS server.
What records are required on the DNS server for IPOCC to...
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Forum: Avaya Networking Products
11-27-2012, 05:16 PM
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Replies: 1
Views: 13,992
Hello marti15
I think further information...
Hello marti15
I think further information would help understand the scenario, such as:
What type of lines are being used?
How is the voice recording implemented?
Are all users affected?
What...
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Forum: Contact Center Applications
10-22-2012, 11:14 PM
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Replies: 1
Views: 9,665
Hello etart
The Contact Centre feature on...
Hello etart
The Contact Centre feature on the BCM using Skill Sets is intentionally designed for call distribution to individual agents as you are currently experiencing.
To be able to...
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Forum: Small and Medium Business Communications
10-22-2012, 11:05 PM
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Replies: 1
Views: 16,142
Hello DJE
There is no information on how a...
Hello DJE
There is no information on how a fax server would be connected to the BCM, but here is some information which I hope helps.
The BCM450 R6 supports T.38 fax on both H.323 & SIP lines....
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Forum: Small and Medium Business Communications
08-29-2012, 05:32 AM
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Replies: 1
Views: 21,776
Hello Biggizod
If you have not been able to...
Hello Biggizod
If you have not been able to define the default gateway then this sounds like the root of your networking problem.
The default gateway is defined in Manager under "IP Route"....
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Forum: Enterprise PBX Communications Systems
08-13-2012, 02:45 AM
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Replies: 2
Views: 16,529
That's an "interesting" problem which I think...
That's an "interesting" problem which I think would take a review of the config and logs.
As such I could only suggest to raise a Service Request with Avaya so the problem can be investigated.
...
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Forum: Small and Medium Business Communications
07-02-2012, 06:05 PM
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Replies: 1
Views: 14,696
Hi Paul
SIP on the BCM has been developed...
Hi Paul
SIP on the BCM has been developed with the intention of voice communications, early versions for interoperability with other Nortel products and currently with functionality enhanced to...
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Forum: Enterprise PBX Communications Systems
02-20-2012, 03:40 PM
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Replies: 1
Views: 17,216
Greetings.
I don't believe Avaya have a...
Greetings.
I don't believe Avaya have a specific technical document or application note for interworking with an Asterisk system. However, other application notes available on the Avaya support...
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Forum: Small and Medium Business Communications
01-31-2011, 08:11 PM
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Replies: 3
Views: 17,398
Hi
To determine why the license file is...
Hi
To determine why the license file is being considered as invalid we would require the system ID and the status of the BCM. When I say status, I mean has it been supplied new as a R6.0 or has it...
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