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Search: Posts Made By: mcebasek
Forum: Small and Medium Business Communications 05-29-2018, 05:04 AM
Replies: 6
Views: 3,209
Posted By mcebasek
Hi All. That didn't work. Neither did the...

Hi All.

That didn't work. Neither did the other option. I am beginning to wonder if this is because the unit is a B2,

Regards
Forum: Small and Medium Business Communications 05-28-2018, 04:44 AM
Replies: 6
Views: 3,209
Posted By mcebasek
Hi there. I am running an IP Office 500 v2...

Hi there.

I am running an IP Office 500 v2 with 9.0.0.829 software. as I said earlier, yes I know it is old, but that is what the customer has and doesn't want to buy IPOSS or an upgrade!
...
Forum: Small and Medium Business Communications 05-25-2018, 11:29 AM
Replies: 6
Views: 3,209
Posted By mcebasek
downgrade expansion module from 10.1 to 9.0

Hi All.

I have a customer who has an ip office running 9.0.0.0.829, and yes I know this is old... and an expansion module was ordered for them.

When the unit is connected to the system, you can...
Forum: Small and Medium Business Communications 11-08-2016, 06:34 AM
Replies: 1
Views: 3,073
Posted By mcebasek
re: login incorrect

Hi All.

Having run out of all of the options I could think of, I got Avaya involved, and after testing, and pulling the monitor log, it seems that for some reason, when a call goes into the system...
Forum: Small and Medium Business Communications 11-07-2016, 08:00 AM
Replies: 1
Views: 3,073
Posted By mcebasek
Question embedded voicemail login incorrect

Hi All.

Hardware: IP Office 500 v2
Software : 9.0.6
Embedded voicemail

I have a customer who had working the ability to dial a short code, *98, go to the voicemail collect, and enter the...
Forum: Small and Medium Business Communications 11-10-2015, 11:05 AM
Replies: 1
Views: 3,875
Posted By mcebasek
upgrade fight... from 9.1.1 to 9.1.4

Hi All.

I have an IP Office 500 v2 going from 9.1.1.xxx to 9.1.4.xxx

I connected my laptop to the system, did the File -> Advanced -> Upgrade and when I went to upgrade, it failed. At this...
Forum: IP Office Contact Center 06-15-2015, 07:22 AM
Replies: 2
Views: 2,202
Posted By mcebasek
Hi there. Thanks for the response. ...

Hi there.

Thanks for the response.

What would you like to see in the way of images?

The "main" change made was to put the IPO, IPOCC and IPOCCR onto a new network. That is it.

On the...
Forum: Small and Medium Business Communications 06-11-2015, 04:46 AM
Replies: 3
Views: 2,757
Posted By mcebasek
Hi All. estepm, you were 50 % right. ...

Hi All.

estepm, you were 50 % right.

It turns out that the problem was that the extensions in ring group 1 were correct, one being the receptionist, the other being the voicemail.

HOWEVER...
Forum: IP Office Contact Center 06-09-2015, 08:05 AM
Replies: 2
Views: 2,202
Posted By mcebasek
contactstore / customer call reporter

Hi All.

I have been tasked with moving a contact store / customer call reporter off of one company's network onto our network.

I have read through what manuals I have found, but wonder if...
Forum: Small and Medium Business Communications 06-09-2015, 07:11 AM
Replies: 3
Views: 2,757
Posted By mcebasek
bcm 50 calls go directly to voicemail on off hours.

Hi All.

I've got a little problem that is frustrating all of my attempts to resolve it.

When a customer calls another user, in another office via 4 digit dialling, on off business hours...
Forum: Small and Medium Business Communications 11-05-2014, 05:46 AM
Replies: 0
Views: 2,951
Posted By mcebasek
1140e time not changing at DST on phone

Hi there.

(IP office 500 v2, running 9.0.0.829, SIP 1140e phones, embedded voicemail).

After daylight savings time change, I have a customer whose phones 1140e (SIP) are not taking the new time...
Forum: Small and Medium Business Communications 09-05-2014, 05:45 AM
Replies: 0
Views: 3,126
Posted By mcebasek
vmpro not deleting messages

Hi All.

I have an issue, actually 2, where read messages are not being deleted, and mailboxes are filling up to 61 Megs with no read, new or saved messages being shown in the vmpro client.

I...
Forum: Small and Medium Business Communications 08-11-2014, 10:29 AM
Replies: 2
Views: 3,822
Posted By mcebasek
Hi. What I want to happen is as follows: ...

Hi.

What I want to happen is as follows:

Authorized user A wants to make, for example, a long distance call.

He dials 9+<authorization code>+1+<number>.

An unauthorized user thinks he...
Forum: Small and Medium Business Communications 07-30-2014, 05:33 AM
Replies: 1
Views: 5,876
Posted By mcebasek
Question Authorization codes to override barred dial strings

Hi All.

I have to set up authorization codes (not account codes) for a user who wants to block the ability of unauthorized users to call anywhere, but instead, send them to a receptionist if they...
Forum: Small and Medium Business Communications 07-29-2014, 06:46 AM
Replies: 1
Views: 5,839
Posted By mcebasek
Hi All. Looks like I found a...

Hi All.

Looks like I found a solution.:confused:

I had to delete the user(s) from the manager... not the extension, but the user, and re-create them.

After doing this, I got the canned...
Forum: Small and Medium Business Communications 07-29-2014, 05:04 AM
Replies: 1
Views: 5,839
Posted By mcebasek
calls going to "Welcome to Avaya IP Office..." when extension called.

Hi All.

Something strange happening with my UCM voicemail after a power issue.

There are 5 IP Offices in an SCN, and one office has the issue where, if you call an extension, either by their...
Forum: Small and Medium Business Communications 07-15-2014, 11:12 AM
Replies: 3
Views: 27,826
Posted By mcebasek
Hi there. There are a couple of little...

Hi there.

There are a couple of little things to be aware of when you are using the greetings.

First, make sure you, as you have, the recording is 8k, 16 bit, Mono.
Second, you need to make...
Forum: Small and Medium Business Communications 07-14-2014, 08:15 AM
Replies: 2
Views: 3,822
Posted By mcebasek
redirect a failed authorization code

Hi All.

I have a customer that wishes their people to dial an authorization code to get local / long distance calling, but they also want it so, should someone enter an incorrect authorization...
Forum: IP Telephony and Convergence 02-27-2012, 07:04 AM
Replies: 1
Views: 15,963
Posted By mcebasek
1616, 1616i and 9608 phones and CS1000

Hi All.

I am just double checking something for a customer and just want to make sure I am right...

The customer has received 3 phones, a 1616, 1616i and 9608 model and wants to use them on...
Showing results 1 to 19 of 19

 
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