Forum: Small and Medium Business Communications
03-07-2019, 12:52 PM
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Replies: 2
Views: 4,244
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Forum: Small and Medium Business Communications
11-06-2018, 08:52 AM
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Replies: 3
Views: 1,875
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Forum: Small and Medium Business Communications
03-27-2018, 03:30 PM
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Replies: 3
Views: 5,265
Why not use Park N Page.
the park zones become...
Why not use Park N Page.
the park zones become part of the dial plan, so you don't even need to have a button....
Park a call, say 1000. then any phone in the network, cna dial intercom 1000 and...
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Forum: Small and Medium Business Communications
03-13-2018, 07:40 AM
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Replies: 9
Views: 16,596
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Forum: Small and Medium Business Communications
03-06-2018, 07:01 AM
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Replies: 9
Views: 16,596
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Forum: IP Office Contact Center
01-16-2018, 12:42 PM
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Replies: 3
Views: 1,453
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Forum: IP Office Contact Center
01-16-2018, 12:19 PM
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Replies: 3
Views: 1,419
How are your normal voice calls?
Sounds to me...
How are your normal voice calls?
Sounds to me it is your external connection...
The wav file is local to the IPOCC. the only thing remote is your voice connection, listening to the Announcement....
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Forum: IP Office Contact Center
01-11-2018, 02:35 PM
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Replies: 1
Views: 2,213
Retreive/View old chat & Emails
this may sound trivial, but I can not find anywhere to do so.
Can a customer (admin) retrieve an email that an agent sent a week or a month ago?
Same question for chat. Can a customer (admin)...
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Forum: Small and Medium Business Communications
01-10-2018, 08:19 PM
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Replies: 9
Views: 16,596
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Forum: IP Office Contact Center
09-16-2017, 03:08 PM
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Replies: 0
Views: 1,243
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Forum: IP Office Contact Center
09-11-2017, 09:28 AM
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Replies: 3
Views: 3,324
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Forum: Small and Medium Business Communications
06-27-2017, 07:04 AM
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Replies: 5
Views: 3,214
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Forum: Small and Medium Business Communications
06-12-2017, 10:39 PM
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Replies: 6
Views: 2,548
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Forum: IP Office Contact Center
05-03-2017, 07:40 AM
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Replies: 3
Views: 2,826
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Forum: Small and Medium Business Communications
04-10-2017, 02:26 PM
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Replies: 3
Views: 3,495
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Forum: IP Office Contact Center
04-10-2017, 08:06 AM
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Replies: 6
Views: 4,519
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Forum: Small and Medium Business Communications
04-07-2017, 01:40 PM
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Replies: 7
Views: 4,301
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Forum: Small and Medium Business Communications
04-07-2017, 10:24 AM
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Replies: 7
Views: 4,301
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Forum: Small and Medium Business Communications
04-07-2017, 10:22 AM
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Replies: 7
Views: 4,301
Ah, there is the problem.
the short code...
Ah, there is the problem.
the short code should not be 6NNNN, but rather 6XXXX
6N - would be used for 6 and any amount of digits.
6XXX - would be used for explicit digits, 1 digit per "X"
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Forum: IP Office Contact Center
04-07-2017, 08:23 AM
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Replies: 5
Views: 2,785
Yeah, you wont find that.
You can only show a...
Yeah, you wont find that.
You can only show a single Topic, and since the calls are all queued at the Topic, there will not be a way to do this, with your current programming.
If you truly want...
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Forum: Small and Medium Business Communications
04-07-2017, 08:19 AM
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Replies: 1
Views: 2,262
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Forum: Small and Medium Business Communications
04-07-2017, 08:17 AM
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Replies: 7
Views: 4,301
For this to work, you would need to create a...
For this to work, you would need to create a short codefor internal users to dial directly into their conference.
The module you referenced, uses 4XXX. so 4 and your 3 digit extension number...
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Forum: IP Office Contact Center
04-07-2017, 07:36 AM
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Replies: 6
Views: 4,519
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Forum: IP Office Contact Center
04-05-2017, 03:53 PM
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Replies: 6
Views: 4,519
Call Back request
If a caller decides to request a call back, after the caller enters DTMF, and disconnects, doe that call stay in queue?
best answer i can find, would indicate so.
Call back functionality
You can...
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Forum: IP Office Contact Center
04-05-2017, 03:50 PM
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Replies: 1
Views: 3,766
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