Forum: Small and Medium Business Communications
06-03-2020, 05:25 PM
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Replies: 0
Views: 3,190
API - Name field missing / Password field missing
When using the REST API to update a user I am getting the below. The document does not mention the need to enter this information. It also makes the API kind of useless if the programmer needs to...
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Forum: Contact Center Applications
09-24-2019, 07:07 PM
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Replies: 0
Views: 2,037
ACCS - Whisper Skillset
I can get the inbound calls to whisper the name of the skillset
Outbound calls via campaigns do not whisper. Is there and additional setup I need to do?
Yes I have the skillset name ie...
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Forum: Avaya Aura & Unified Communications
05-15-2019, 12:02 AM
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Replies: 4
Views: 3,322
Equinox on IPO
I have Equinox for IPO in which presence is provided by IPOO. Can we use PPM for presence ? I can only seem to get it working by forwarding port
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Forum: Contact Center Applications
04-28-2019, 10:15 PM
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Replies: 0
Views: 1,839
Security Manager
anyone successfully signed the csr generated in Security Manager?
I have tried using XCA to create a CA and then sign the CSR but it does not work
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Forum: IP Office Contact Center
04-22-2019, 04:39 PM
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Replies: 2
Views: 5,402
adapters
I just had something similar and was able to fix it
I uninstalled the adapter that comes with wireshark as I could see in TTConsole 'statviewer' trying to bind to that wrong adapter.
If I were...
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Forum: Contact Center Applications
03-17-2019, 07:31 PM
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Replies: 1
Views: 3,847
ACCS Priorities
I have an outbound queue and I need to set 30 different levels or priority based on the call. Is this possible? A workaround would be to have 30 different queues but there are only 10 levels of...
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Forum: Contact Center Applications
03-17-2019, 07:27 PM
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Replies: 2
Views: 4,473
ACW in Xima
you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can...
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Forum: Small and Medium Business Communications
08-30-2018, 11:59 PM
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Replies: 1
Views: 2,493
Cloud Operations Manager
I have setup the new Cloud Operations Manager as per doc and it seems to be OK, I can see my IPOSE and expansions. However the alarms are always empty, it doesn't seem to be able to see them. Is...
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Forum: Contact Center Applications
05-06-2018, 11:11 PM
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Replies: 2
Views: 3,119
ACCS - Report Averages Dont add up
Hey Guys,
Any idea why my Grand Totals dont line up with my calculator? See attached, adding up the time values/percentage values and dividing by 4 does not work out
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Forum: Contact Center Applications
05-06-2018, 11:07 PM
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Replies: 2
Views: 2,746
7.0.2
Create custom report using RCW and try...
7.0.2
Create custom report using RCW and try save the file
I have managed to fix it. It has a limit on the number of columns you can add to a custom report. Too many and you get this error
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Forum: Contact Center Applications
04-25-2018, 08:50 PM
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Replies: 2
Views: 2,746
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Forum: Contact Center Applications
04-05-2018, 04:23 PM
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Replies: 4
Views: 11,350
Cdc ?
This sounds interesting. Where is CDC and what does it stand for? Sounds like I could use it to trace applications?
How do you use DIW to import configuration data?
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Forum: Contact Center Applications
04-04-2018, 08:41 PM
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Replies: 1
Views: 11,247
bump
Did you ever get this
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Forum: Small and Medium Business Communications
03-20-2018, 11:30 PM
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Replies: 1
Views: 2,749
Media Manager Opus
anyone know of a way of changing Media Manager to use wav files instead of OPUS? When downloading a recording It comes through as OPUS which no one can use
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Forum: Contact Center Applications
03-15-2018, 04:35 PM
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Replies: 0
Views: 2,297
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Forum: Contact Center Applications
03-15-2018, 04:32 PM
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Replies: 3
Views: 3,703
yes
yes go to multimedia dashboard Agent Desktop Configuration > General Settings
Also look in User settings > Advanced
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Forum: Contact Center Applications
02-22-2018, 09:29 PM
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Replies: 0
Views: 1,476
ACCS Business Continuity
I have finally got ACCS BC happening between 2x ACCS servers. When I right click SMMC and go system information I get
'local system space connection established = no'
on the active server and ...
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Forum: Contact Center Applications
02-13-2018, 03:53 PM
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Replies: 0
Views: 1,666
ACCS Planning Checklist
Has anyone create a document or checklist they can share in regards to the planning phase of an ACCS / AACC installation? things like skillset settings, agent settings, IVR etc etc
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Forum: IP Office Contact Center
10-17-2017, 09:26 PM
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Replies: 0
Views: 1,177
Multiple Network Cards
What would happen if you had multiple network cards on the IPOCC? I realise the document says its unsupported but I may need 2 for this particular install.
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Forum: Small and Medium Business Communications
09-07-2017, 05:48 PM
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Replies: 5
Views: 5,849
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Forum: Small and Medium Business Communications
09-06-2017, 07:18 PM
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Replies: 5
Views: 5,849
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Forum: Avaya Aura & Unified Communications
07-25-2017, 07:14 PM
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Replies: 1
Views: 2,724
ASBCE - Call not disconnecting
If the caller hangs up the call, the call is ended on the caller side but the call stays up on the PABX side. After running a trace, I can see that there is no BYE message.
I cannot find any option...
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Forum: IP Office Contact Center
05-29-2017, 06:38 PM
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Replies: 3
Views: 3,307
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Forum: IP Office Contact Center
05-28-2017, 10:52 PM
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Replies: 8
Views: 5,971
ipocc
OK, so now all the scheduled reports are in German. Awesome
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Forum: IP Office Contact Center
05-25-2017, 11:51 PM
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Replies: 1
Views: 1,721
IPOCC Scheduled Report Corrupt
Occasionally when one of the many scheduled reports come through, excel sees it as a corrupt file. Has anyone else seen this?
I am scheduling excel and pdf files to come in at the same time, the...
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