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Search: Posts Made By: koch112
Forum: Contact Center Applications 08-28-2020, 08:13 AM
Replies: 1
Views: 454
Posted By koch112
AES non-HA license is $0

Ah, I should have remembered that the non-HA license is $0.

Still, I think the HA license should be priced based on messages per second. I think Avaya would get more customers implementing HA on...
Forum: Contact Center Applications 08-27-2020, 01:15 PM
Replies: 1
Views: 454
Posted By koch112
AES HA license re-pricing suggestion

Just a bit of venting. I am disappointed that no changes have been made to the pricing model for AES HA license.

There are 3 versions of the HA license:

Small - for Media Gateway based CM...
Forum: Avaya Aura & Unified Communications 08-24-2020, 01:18 PM
Replies: 1
Views: 643
Posted By koch112
IP Phone Screensaver updates

It wasn't apparent to me that the way you change the screensaver for your IP phones.

If you've successfully done this with your phones and want to update the screensaver, you have to name the new...
Forum: Avaya Aura & Unified Communications 08-14-2020, 11:22 AM
Replies: 5
Views: 835
Posted By koch112
ARS digit-conversion not AAR digit-conversion

Doing a list trace on my extension, my numbers were not be transformed. I needed to use the ARS digit-conversion to correct the numbers.
Forum: Avaya Aura & Unified Communications 08-14-2020, 07:30 AM
Replies: 5
Views: 835
Posted By koch112
AAR digit-conversion

OK, I found AAR digit-conversion.

In my other cases, those phone numbers were going directly to devices which are attached via trunks groups. So the ARS ANALISYS method worked for those numbers.
...
Forum: Avaya Aura & Unified Communications 08-10-2020, 07:33 AM
Replies: 5
Views: 835
Posted By koch112
Good idea

Thanks.

I was unaware of the ars digit conversion table. Ours is completely empty. Good info for the future!
Forum: Avaya Aura & Unified Communications 08-06-2020, 08:39 AM
Replies: 5
Views: 835
Posted By koch112
Answering my own questions...

I seem to be answering my own questions in these forums.

How did I solve this?

Well, I added a route pattern which had the trunk group for our voice bridge server.

I then added the phone...
Forum: Avaya Aura & Unified Communications 08-04-2020, 08:16 AM
Replies: 0
Views: 533
Posted By koch112
911 when using public unknown numbering

We use public unknown numbering when we outpulse calls.

Is there a way to override this when making a 911 call? Where is this documented?
Forum: Avaya Aura & Unified Communications 08-04-2020, 06:41 AM
Replies: 5
Views: 835
Posted By koch112
How to change an 11 or 10 digit call to a 4-digit extension call

I entered this a 2nd time to get a better title.

We want to translate a 10 or 11 digit call to an internal 4-digit call.

We have an internal conference bridge, extension 1234.

It is also...
Forum: Avaya Aura & Unified Communications 08-04-2020, 06:30 AM
Replies: 1
Views: 917
Posted By koch112
Call routing question

We have an internal conference bridge, extension 1234.

It is also accessible externally via 732-555-1234.

(phone numbers are for example only).

Our internal users insist on dialing the...
Forum: Avaya Aura & Unified Communications 07-31-2020, 12:18 PM
Replies: 0
Views: 525
Posted By koch112
H.248 prioritization (QoS)

According to all I've read, H.248 message sent in TCP messages. What I can't find is whether H.248 messages are marked with QoS, either 802.1p or 802.1Q.

It would seem to me that if H.248...
Forum: Contact Center Applications 07-28-2020, 03:12 PM
Replies: 1
Views: 724
Posted By koch112
CMS Agent licenses must match CC Elite Agents licenses

My question is moot. You only need as many CMS Agent Licenses equal to the number of CC Elite Agent licenses.


You can have as many CC Elite Agent login-ids as you want. The only important thing...
Forum: Contact Center Applications 07-28-2020, 03:04 PM
Replies: 1
Views: 545
Posted By koch112
Found the answer...

I found the answer and I got incorrect info. You only need to have CMS Agent licenses equal to the number of CC Elite Agent licenses on the CM systems connected to the CMS.



The key is to...
Forum: Contact Center Applications 07-24-2020, 08:44 AM
Replies: 1
Views: 724
Posted By koch112
Agents with 2 skills

I have an employee who is both English and Spanish speaking. My predecessor set up 2 distinct CCE Agent-ids for this person depending on whether she is answering calls for English speakers or Spanish...
Forum: Contact Center Applications 07-23-2020, 02:09 PM
Replies: 1
Views: 545
Posted By koch112
CMS Agent Licensing

I'm a former Avaya System Engineer. I work for a customer now. We're implementing CMS to replace BCMS.

I think I remember that CMS only required licenses for Supervisors.

In the upgrade...
Showing results 1 to 15 of 15

 
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