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Search took 0.01 seconds. Search: Posts Made By: clishman
Forum: IP Office Contact Center 04-10-2017, 02:40 AM
Replies: 2
Views: 1,675
Posted By clishman
Thanks, we've already raised it and we're working...

Thanks, we've already raised it and we're working through it but wanted to see if anyone else had a similar problem
Forum: IP Office Contact Center 03-29-2017, 08:59 AM
Replies: 2
Views: 1,675
Posted By clishman
Name Change in IPOCC

Since updating to the IPOCC 10 we are unable to run any accurate data for a user called something similar to First O’Last


The user couldn't logon any more so the agent name has now be changed to...
Forum: IP Office Contact Center 09-07-2016, 05:57 AM
Replies: 1
Views: 1,662
Posted By clishman
Hello You want the Avaya Aura & Unified...

Hello

You want the Avaya Aura & Unified Communications forum for an answer to that.
This is for the Call Centre for the IP OfficeYou can find the IP of the system from an IP phone if you don't...
Forum: IP Office Contact Center 09-07-2016, 05:51 AM
Replies: 9
Views: 3,274
Posted By clishman
If you use OneX as the XMPP server can the XMPP...

If you use OneX as the XMPP server can the XMPP username you setup for the topic under the Chat tab log into OneX through the standard one-x user portal?

And have you created a group on the IP...
Forum: IP Office Contact Center 07-28-2016, 08:21 AM
Replies: 6
Views: 2,916
Posted By clishman
I've check all of the logs and can't see any...

I've check all of the logs and can't see any errors.
Is there something I should be looking out for when it writes the conversation onto something? I can see the ongoing chat in the logs but nothing...
Forum: IP Office Contact Center 07-07-2016, 10:10 AM
Replies: 4
Views: 4,048
Posted By clishman
Is IPO Manager installed on the server that's...

Is IPO Manager installed on the server that's having problems? Removing it just fixed ours.
Think it's a Java problem and Manager installs the wrong version of Java
Forum: IP Office Contact Center 07-07-2016, 09:49 AM
Replies: 4
Views: 4,048
Posted By clishman
I'm getting this at a couple of sites now. Is...

I'm getting this at a couple of sites now. Is there a way to clear it by restarting a service or anything?
Forum: IP Office Contact Center 07-07-2016, 02:55 AM
Replies: 6
Views: 2,247
Posted By clishman
I do something similar to that and put a special...

I do something similar to that and put a special characters sequence <0> in my auto reply and then check for the characters before I reply.
Forum: IP Telephony and Convergence 07-06-2016, 05:36 AM
Replies: 4
Views: 3,663
Posted By clishman
Smile Good news, we can upgrade then. Thanks :)

Good news, we can upgrade then. Thanks :)
Forum: IP Telephony and Convergence 07-01-2016, 09:52 AM
Replies: 1
Views: 2,765
Posted By clishman
Which client are you using on what device? and no...

Which client are you using on what device? and no you don't need a seperate extension.
Forum: IP Telephony and Convergence 07-01-2016, 09:48 AM
Replies: 4
Views: 3,663
Posted By clishman
Smile Thanks IPO V10 docs say Minimum requirement....

Thanks

IPO V10 docs say Minimum requirement.

Virtual environment requirements
Minimum customer-provided software and hardware platform requirements:
VMware vSphere 4.x or 5.x software

and...
Forum: IP Telephony and Convergence 06-22-2016, 09:32 AM
Replies: 4
Views: 3,663
Posted By clishman
VMWare 6 with IPO SE

Is IPO Server Edition supported on VMWare v6?
Forum: IP Telephony and Convergence 06-22-2016, 09:26 AM
Replies: 0
Views: 2,208
Posted By clishman
CPU Cores or Threads

I'm looking at the spec sheet for IPO Server Edition and it shows CPUs. Does anyone know if this is Cores or Threads?

Thanks
Forum: IP Office Contact Center 06-22-2016, 09:11 AM
Replies: 0
Views: 1,150
Posted By clishman
VMWare 6

Does anyone use IPOCC on a VMWare 6 platform?

Is it officially supported before IPOCC v10?
Is IPO Server Ed supported too?

Thanks
Forum: IP Office Contact Center 06-15-2016, 02:49 AM
Replies: 3
Views: 1,795
Posted By clishman
Great, found and editted. Will restart services...

Great, found and editted. Will restart services out of hours.
Thanks
Forum: IP Office Contact Center 06-14-2016, 09:54 AM
Replies: 3
Views: 1,795
Posted By clishman
Chat Messages

I'm in the final stages of making chat live but the customer want to change the messages the chat gives when it starts and when an agent is typing

When the chat window opens it asks

How can we...
Forum: IP Office Contact Center 06-14-2016, 09:48 AM
Replies: 3
Views: 2,286
Posted By clishman
Upgrade our in house one and all's well so far :)

Upgrade our in house one and all's well so far :)
Forum: IP Office Contact Center 06-03-2016, 08:21 AM
Replies: 3
Views: 2,286
Posted By clishman
Check Mark 9.1.7

Anyone upgraded to 9.1.7 yet?
I'm going to be doing it over the weekend and just wanted to see if anyone had done it yet and if there were any problems.
Thanks
Forum: IP Office Contact Center 06-02-2016, 05:28 AM
Replies: 6
Views: 2,916
Posted By clishman
The autorization is set to all for everything but...

The autorization is set to all for everything but I'm still not getting any details back or seeing any logs in the databases listed
Forum: IP Office Contact Center 06-01-2016, 08:11 AM
Replies: 6
Views: 2,916
Posted By clishman
I've enabled this for my supervisors but they...

I've enabled this for my supervisors but they can't find anything after a search.

Does something else need to be enabled?
Forum: IP Office Contact Center 06-01-2016, 08:07 AM
Replies: 2
Views: 1,446
Posted By clishman
I've found an enabled the Archive but I'm not...

I've found an enabled the Archive but I'm not getting anything back in the searches.
Any ideas?
Forum: IP Office Contact Center 06-01-2016, 06:01 AM
Replies: 3
Views: 2,462
Posted By clishman
I have many IPOCC questions but lets start with...

I have many IPOCC questions but lets start with the IPO side.

If you look at system status for the IPO is 699 Registered
System Status, System, SIP Application Servers

If so do you have a...
Forum: IP Office Contact Center 06-01-2016, 05:48 AM
Replies: 6
Views: 5,434
Posted By clishman
Try adding a Define Variable at the top (after...

Try adding a Define Variable at the top (after your start) to assign IvrScriptReturn_MenuGlowne and IvrScriptReturn_MenuKlient to 0 so that it's reset ready to be assigned after the DTMF tones.
...
Forum: IP Office Contact Center 05-31-2016, 05:42 AM
Replies: 3
Views: 1,925
Posted By clishman
I've been asked this by a customer and couldn't...

I've been asked this by a customer and couldn't find a way to do it.
IPOCC isn't mean't to do it really though, if an agent is available the call will go to them individaully.
We sorted urgent...
Forum: IP Office Contact Center 05-25-2016, 05:46 AM
Replies: 3
Views: 3,220
Posted By clishman
We have IPOCC running with communicator in our...

We have IPOCC running with communicator in our office and haven't had a problem. We're testing IPO V10 at the moment but it was working on 9.1.6

What IPO firmware are you on?
Showing results 1 to 25 of 32
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