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Forum: IP Office Contact Center 03-02-2017, 12:34 PM
Replies: 0
Views: 1,229
Posted By tdamro
Post Abandon Call Tracking Reports

Hi All,

If customer would like to track when the call is abandon such as abandon during the IVR call flow or abandon during in queue and waiting for agent to answer, Is it possible to create...
Forum: IP Office Contact Center 12-07-2016, 12:46 AM
Replies: 1
Views: 3,089
Posted By tdamro
Post Automatic call transfer to IVR for Post Call Survey

Hi All,

Customer is interested on enabling post call survey for their call center, we are able to develop the IVR call flow for the survey but the agent needs to manually transfer the call the the...
Forum: IP Office Contact Center 11-15-2016, 08:28 PM
Replies: 2
Views: 2,060
Posted By tdamro
Hi Verma, Thank you for your kind...

Hi Verma,

Thank you for your kind suggestions, I'm investigating option 1 for Microsoft speech engine but it seems that Thai is not on the supported languages :(...
Forum: IP Office Contact Center 11-02-2016, 10:40 AM
Replies: 2
Views: 2,060
Posted By tdamro
Post Avaya IPOCC Announcement in Thai Language

Hi All,

Customer would like to develop IVR call flow to provide ordering item via voice menu after inputting the required amount the IVR will then repeat the amount back to the user. The problem...
Forum: IP Office Contact Center 06-16-2015, 01:35 AM
Replies: 1
Views: 3,740
Posted By tdamro
Question IPOCC Last Agent Routing

If the IPOCC agent calls out to their customer and this customer receive or didn't receive their call while the number that customer sees is a single call center number, can the IPOCC provide last...
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