Forum: Contact Center Applications
07-06-2015, 09:26 AM
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Replies: 3
Views: 3,332
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Forum: Contact Center Applications
07-06-2015, 08:20 AM
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Replies: 2
Views: 3,426
Reply to re-post
The first Question is there any one else using the AACC along with the POM. before i get into other questions it looks like we are alone with this setup. I have found that we can use the AACC and...
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Forum: Contact Center Applications
05-29-2015, 10:43 AM
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Replies: 1
Views: 2,558
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Forum: IP Telephony and Convergence
05-29-2015, 10:10 AM
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Replies: 12
Views: 51,623
We have a similer setup
We have a similer setup with some of our agents. The problems your experianceing sound like what we went through when we set up the remote contact center and had to have the agents use Soft Phones....
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Forum: Avaya Aura & Unified Communications
05-29-2015, 09:37 AM
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Replies: 1
Views: 11,124
Your question is a bit confusing. Stereo would...
Your question is a bit confusing. Stereo would indicate a Left and Right channel. what your describing would be Duplex. Half Duplex would be Audio in one direction at a time and Full Duplex would be...
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Forum: Avaya Aura & Unified Communications
05-28-2015, 11:26 AM
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Replies: 4
Views: 11,500
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Forum: Avaya Aura & Unified Communications
05-28-2015, 11:17 AM
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Replies: 5
Views: 18,744
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Forum: Contact Center Applications
05-28-2015, 11:11 AM
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Replies: 3
Views: 6,320
The AMS has a directory for use within the AACC...
The AMS has a directory for use within the AACC for isntance most of our recordings are located under the directory EN_US we use up front letters to play different langages of the same recording in...
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Forum: Contact Center Applications
05-28-2015, 11:04 AM
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Replies: 2
Views: 3,426
POM with AACC
Has anyone else intagrated AEP/POM with AACC? I am working on scripting some outbound campaigns and want to know if anyone has used the AMS for storing the recordings?
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